XTN-8E13257 | TEAM LEADER

Make your next big career move by applying as KMC Solutions' next TEAM LEADERAGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management (RCM") company that provides financial clearance, financial management, and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has 10,200 employees across multiple offices in India and the US. The company generates annualized revenues of over SUS 100 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.This position is responsible for managing a team of 15-17 associates, who is responsible for performing end-to-end A/R follow-up on outstanding denials. This role involves complete interaction with the client as a SPOC (single point of contact) for all planning, strategy, pathways, and direction required to achleve or exceed client SLAs while maintaining organizational standaros and procossesOn top of your salary, here are the exciting benefits you can look forward to:Comprehensive health benefitsHMO + 1 dependent upon hireTraining will be providedPioneer team in the PhilippinesWork flexibly from anywhere in over 20+ workspace locationsAccess to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)Diverse learning & growth opportunitiesAccessible Cloud HR platform (Sprout)Above standard leavesThe main responsibilities of a TEAM LEADER include:Develop A/R strategies and action plans, which will be used to meet or exceed SLAs Work closely with the CSMs (Client Service Managers) on the process frontAttention to detail regarding all the processes and client reportsBe on top of all client emails and avoid delays. Communication should be clear and coherentProvide deliverables within agreed timelinesWork closely with the manager to bring best-in-class ideas / innovations / process improvementsEffectively plan and control SLAs using tools from the client and AGS for executionContinually monitor and improve the overall performance of the teamComply with the client and organization's internal policies and proceduresEnsuring all SLAs (Collections, Productivity, Quality, TAT) across all the teams are metSeek inputs from team members on ways to improve SLAsAnchor and complete skip-level meetings every monthActively acknowledge everyone's efforts, contribution, and commitment to your processesEnsure daily team huddles/meetings are used constructively to communicate client and AGS policies and proceduresConducting monthly one-2-one discussions and performance reviews with all team leads and desk heads and also supervising the same across allChallenge poor performance of processes in a positive and constructive mannerGroom team members to take up bigger roles and responsibilities within ARBe the anchor between all departments and verticals to address all process-related gapsTo apply for the role, you must have the following:The academic qualification for this role is a graduate in any stream.Minimum 3 years of experience in the relevant field of which a minimum of 2 years should be as an SME/QA or should have experience in leading a teamIt will also be favorable if you have the following:Excellent written and spoken EnglishUnflinching integrity and personal work ethicsSelf-starter who strives for self and Team excellenceAttention to detail and concern for accuracyExcellent time management skills and multi-tasking abilityGood learning and training skillsCompliant with rules and regulationsOriginally posted on Himalayas