XTN-D84D970 | CUSTOMER SERVICE REPRESENTATIVE

DUTIES AND RESPONSIBILITIESAnswer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicableAnswer incoming chat and social media inquiries for order status, stocks complaints, and general inquiresEnter orders and order type with accuracy, expedience, and proficiency within the company standards when applicableProvides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicableMaintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharingSolve problems within the scope of the company policy and departmental procedures to assure customer satisfactionDevelop a strong working knowledge of company products, policies, procedures to assure customer satisfactionReports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership teamMeet and exceed individual and company goalsQUALIFICATIONSBachelor’s degree or at least high school diplomaExperience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.2 years of Customer Service Call Center experience or comparable experience requiredHardworking, Flexible, proactive, and eager to workReliable and responsibleExperience in Zendesk and Shopify is a plusThe ability to work in a team environment (multiple people towards the same/similar goals) requiredStrong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office requiredMust have an internet connection of 25mbs to able to qualify for work from home set upOriginally posted on Himalayas