Skip to content
remoty.work
For employers
Menu

Archived listing. No job board we track has listed this role since 25 Jul 2026, so it has probably been filled. We keep it for reference. See today's verified listings.

Technical Customer Support Specialist

SutherlandBulgaria

This one is closed

Live roles like this one

See every "Technical Customer Support" role →

Or follow the daily Telegram channel for the best new remote roles every morning.

Full-Time Entry-Level, Junior Technical Support

Unternehmensbeschreibung

About Sutherland
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.

Stellenbeschreibung

About the Position
As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.

Your Responsibilities

  • Handle calls, emails, and tickets in line with SLA requirements
  • Provide phone and written support for card terminals and ATMs
  • Assist with installations, terminal replacements, and activations
  • Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues
  • Escalate complex cases and maintain accurate documentation in the ticketing system
  • Support portal access requests and selected back-office activities

Qualifikationen

Your Profile

  • Very good German skills (C1) and English at B1 level
  • Previous experience in customer service or technical support is required
  • Interest in technical topics and a structured way of working
  • Customer-oriented, solution-driven, and able to work under pressure
  • Confident using phone, email, and ticketing systems

Zusätzliche Informationen

Nice to Have

  • Experience in payments, POS, or financial services environments
  • Basic knowledge of Excel and ticketing systems

What We Offer

  • Attractive salary package with bonus system, food vouchers
  • Permanent employment contract and 21 days paid vacation
  • Additional health and life insurance
  • Food vouchers
  • Paid training and clear career development opportunities
  • Modern work environment, team events, and recognition programs
  • We look forward to receiving your application and will be happy to get in touch with you.

All your information will be kept confidential according to EEO guidelines.

Apply for this role Opens jobicy.com — the link as listed; we have not yet verified it is the employer's own page

Your turn · no account needed

Help the next applicant

You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.

I know what it pays

What you were offered, quoted in an interview, or paid in this role. A range is fine.

Sign in with Google to earn points for reports.

Where this listing came from

  1. 24 Jul 2026Jobicy first sighting

Seen on 1 board over 0 days.