Patient Collections Research Specialist - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.Summary:The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, the ability to handle a heavy workload on deadlines is required.Essential Duties and Responsibilities:Research, gather, and update patient demographic and supporting information required for EMS claim resolution and paymentDevelop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomesCollaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing informationCommunicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and detailsPerform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient informationAccurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirementsManage correspondence through, mail and email in a professional and courteous mannerMaintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlinesAdditional job duties as assignedSkills/Experience Required:Education: High School Diploma or equivalentStrong ability to multi task and manage competing prioritiesCollaborative team player who works effectively across departmentsProfessional and courteous phone presence when outreach is requiredAbility to remain calm, organized, and composed in a deadline driven environmentSolid computer proficiency; comfortable working with dual monitors and multiple systems.Demonstrated attention to detail with strong follow through and accuracyPrevious experience interacting with the public or handling sensitive information is helpful.Reliable, punctual, and accountable for individual work quality and outcomesQuick learner who is comfortable asking questions and seeking clarification to ensure accuracy and complianceAbility to independently manage all aspects of the job role including required goals and business practices in a remote environmentSarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.#digitechOriginally posted on Himalayas