Customer Service Representative (Spanish Bilingual)

DescriptionOverview:Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.Responsibilities:Perform insurance verification (preferred but not required)Handle new patient enrollment and intake processesAnswer incoming calls and assist patients with inquiriesSchedule and reschedule patient appointments efficientlyRespond to patient emails and text messages in a timely mannerManage and update patient records using EMR systemsEnsure accurate documentation and maintain patient confidentiality Perks:Health Maintenance Organization (HMO)Competitive payGovernment-mandated benefits13th month payNight differential payInternet allowanceOpportunities for career growth and developmentRequirementsProficient in both written and spoken Spanish and EnglishMinimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!Comfortable supporting US based clinics and physiciansWilling and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound callingDemonstrates strong empathy and interpersonal skills when handling patient interactionsHighly organized, detail-oriented, and reliable.Must have a stable internet connection and a quiet remote work environment