IT Support Specialist

About LiveKitLiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.About the RoleWe are hiring an IT Support Specialist to provide high-quality frontline IT support, employee enablement, and device logistics for LiveKit’s distributed team. This role is focused on making sure employees can get productive quickly, get help easily, and rely on IT systems that are simple, well-documented, and low-friction.You will work primarily across Slack, Google Workspace, Okta, Workspace ONE, and our hardware/logistics workflows. You will partner with Security, Engineering, Operations, and People to support onboarding, offboarding, access requests, endpoint support, and internal documentation.This is an individual contributor role suited for someone who enjoys hands-on support, clear communication, strong follow-through, and turning repeated requests into scalable self-serve workflows.You’ll thrive at LiveKit if you are:Obsessed with making the best product and experience for our customers and colleagues.Known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos.A hard worker who can execute quickly while still caring deeply about polish, detail, and quality.A fast learner who frequently picks up new tools, systems, and skills.What You'll DoHandle day-to-day IT support across time zones — triage, troubleshoot, and resolve hardware, software, access, account, and network issues for the whole companyRun a ticketing and prioritization system people actually trust, with clear ownership, timely updates, and follow-through that doesn't need chasingCoordinate IT onboarding so new hires have the right hardware, accounts, apps, and access before day one — and offboarding so returns, deprovisioning, and documentation close out cleanlyOwn laptop lifecycle logistics end to end: procurement, shipping, repairs, replacements, inventory, returns, and secure disposalSupport day-to-day administration of Google Workspace and Slack — user lifecycle, groups, shared drives, permissions, roles, and configuration requestsTurn recurring issues into runbooks, self-serve workflows, and lightweight automation, and keep an accurate picture of internal tools, owners, access patterns, and renewalsWho You Are2+ years in IT support, help desk, or IT operations, ideally somewhere fast-moving or distributedStrong troubleshooting instincts across macOS, SaaS applications, identity and access issues, networking basics, and common endpoint problemsWorking knowledge of Google Workspace administration and collaboration toolingFamiliar with an identity provider such as Okta and an MDM such as Workspace ONE, Jamf, Kandji, or IntuneAn excellent writer and communicator who can explain a technical fix clearly and keep people informed without burying themYou can hold a queue, prioritize honestly, and keep work moving when everything is competing for your attentionNice to HaveExperience supporting globally distributed teams, including the special joy of international hardware shipping and device returnsBackground in asset inventory, procurement workflows, or vendor coordinationExposure to access reviews, MFA, device encryption, patching, or other security-adjacent IT controlsYou have strong opinions about how a knowledge base should be organized, and you've been right about them beforeOur Commitment to YouAn opportunity to build something truly impactful to the worldContribute to open source alongside world-class engineersCompetitive salary and equity packageHealth, dental, and vision benefitsFlexible vacation policyLiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact [email protected].