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Archived listing. No job board we track has listed this role since 29 Aug 2026, so it has probably been filled. We keep it for reference. See today's verified listings.

Customer Support Specialist

Remote RecruitmentSouth Africa

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Salary: R29 000 per month

Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.

Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

  • Respond to customer queries over email, live chat and phone
  • Investigate issues thoroughly rather than passing them along
  • Keep the ticketing system tidy and up to date
  • Write clear help articles and canned responses for common questions
  • Spot patterns in complaints and feed them back to the product and operations teams
  • Follow up with customers after resolution to confirm they are happy

What you will need

  • Experience with customer support in a service, retail, SaaS or contact centre environment
  • Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
  • Excellent written English and a friendly, plain-speaking tone
  • Good judgement about when to escalate and when to solve it yourself
  • A quiet home workspace, reliable computer and stable fibre internet
  • A backup power solution for load shedding

What is on offer

  • A permanent, fully remote position with a UK employer
  • UK business hours with a clear finish time
  • Training on the product and the tools you will use
  • A path into senior support, quality or team leadership

If you like solving problems properly the first time, apply through Remote Recruitment.

Originally posted on Himalayas

Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page

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Where this listing came from

  1. 29 Aug 2026Himalayas first sighting

Seen on 1 board over 0 days.