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Archived listing. No job board we track has listed this role since 4 Jul 2026, so it has probably been filled. We keep it for reference. See today's verified listings.

EHR and Billing Support Specialist

SourcefitPhilippines

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Job Summary

The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset.

Job Details

Work Setup: Work from Home

Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Pacific Standard Time (PST) | Monday to Friday, 9:00 PM - 6:00 AM Manila Time

Holidays: Follows U.S. (PST) holidays

Key Responsibilities

  • Handle inbound support calls from existing clients and provide timely assistance.
  • Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
  • Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
  • Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.
  • Escalate complex technical issues to appropriate teams when necessary.
  • Maintain a high level of customer service while managing multiple support requests.
  • Continuously learn and adapt to software updates, system enhancements, and support processes.
  • Collaborate effectively with remote team members to deliver consistent and efficient support.

Qualifications

  • High school graduate; college-level education is an advantage but not required.
  • At least one (1) year of recent experience in medical billing.
  • At least one (1) year of recent experience working with EHR systems.
  • Excellent English communication skills, both written and verbal.
  • Strong interpersonal, listening, and customer service skills.
  • Working knowledge of Windows 10 and Windows 11 operating systems and related devices.
  • Ability to follow instructions, learn quickly, and adapt to new technologies and processes.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Knowledge of healthcare and medical terminology.
  • Previous experience providing software or technical support within a healthcare environment.

Originally posted on Himalayas

Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page

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Where this listing came from

  1. 04 Jul 2026Himalayas first sighting

Seen on 1 board over 0 days.