Learning Experience Designer

As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.

You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service experiences, translating complex product capabilities and customer needs into clear, actionable instruction.

You will combine instructional design principles, digital content production, and responsible AI-assisted workflows.

Responsibilities

• Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences.
• Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
• Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
• Author, publish, and maintain learning content using Contentful and related content-management and learning platforms, including QA and localization preparation.
• Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers.
• Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.
• Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.

Requirements

• Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.
• Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
• Experience using content-authoring, learning-management, or publishing platforms.
• Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders.
• Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.
• Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.
• Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for quality and accuracy.

Preferred qualifications

• Experience developing web-based training, interactive learning, quick-start guides, video tutorials, and progressive learning paths.
• Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools.
• Experience supporting product launches, localization, or customer self-service education programs.
• Experience using learning analytics, customer feedback, or content-performance data to inform improvements.
• Experience collaborating with distributed teams in a technology or SaaS environment.

Location

This role is remote in Ireland.