Technical Customer Support

Customer Support SpecialistLocation - São Paulo - SPWhy You Should Join Fluke Reliability?At Fluke Reliability, we help organizations around the world maintain critical assets and operate more efficiently through industry‑leading reliability software. As a Customer Support Specialist, you’ll be joining a growing, collaborative team at an early stage—one that values learning, internal mobility, and continuous improvement. This role offers a strong foundation for career growth, with opportunities to advance into Account Management, Professional Services, Sales, or other Support roles.If you enjoy solving problems, helping people succeed with technology, and learning how software makes a real-world impact across industries, this is a great place to grow your career.What You’ll Do?Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environmentAssist customers, partners, and internal teams via phone, email, chat, and web meetingsDiagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skillsManage multiple tasks during customer interactions, including researching issues and accurately documenting casesCollaborate closely with teammates to deliver a consistent, high-quality customer experienceView support challenges from the customer’s perspective and advocate for clear, effective solutionsContribute to the Fluke Reliability knowledge base by creating or improving product documentationParticipate in software testing activities to help ensure new releases are ready for customersWhat You Bring?Must-Have QualificationsAbility to communicate technical information clearly, both verbally and in writingStrong problem-solving skills and attention to detailComfort working in a fast-paced environment with changing prioritiesAbility to work independently while also collaborating effectively with a teamProficiency in English (spoken and written)Nice-to-Have QualificationsBachelor’s degree (or equivalent practical experience)Customer service or technical support experienceBasic database knowledge or experience working with software applicationsMechanical aptitude or interest in industrial or technical environmentsSpanish language skillsWhat You’ll Get?A supportive, team-oriented environment that values learning and growthClear pathways for internal career advancement across multiple departmentsHands-on experience with industry-leading reliability softwareOpportunities to build technical, customer-facing, and cross-functional skillsTraining, knowledge-sharing, and mentorship from experienced team membersA workplace that values diversity, inclusion, and different perspectivesOriginally posted on Himalayas