Salesforce Administrator

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

You're a Senior Salesforce admin who ships fast and ships clean. You're deeply fluent in Flow and Salesforce configuration, and you treat speed and rigor as one skill: you build quickly because you test, document and release with discipline, so changes stick and scale. You've made AI part of your daily craft: drafting and troubleshooting automation, untangling messy configuration, writing the documentation nobody has time for, and you know when its output needs a human check. You take ownership of your work from first request to post-release, and your changes enable hundreds of users to move faster.

What You’ll Do

• Build and maintain the Flows and Salesforce configuration our go-to-market teams run on, including automation, fields, record types, validation rules, permissions and reports.

• Turn requests from the business into scoped and tested changes, and release them safely from sandbox to production.

• Keep our core integrations running smoothly, including Chili Piper, LeanData, Intercom and Gong, and troubleshoot them when they don't.

• Diagnose production issues to the root cause and fix them for good, not just for today.

• Keep the platform healthy by improving data quality, retiring unused automation and fields, and documenting what you build.

• Use AI in your daily work to build, test and document faster, and help the SysOps team find more ways to do the same.

• Work as part of a close SysOps team alongside the other admins, developers and our Solution Architect.

What You’ve Done

• 4+ years administering Salesforce, with deep hands-on experience building and maintaining production Flows.

• A solid grasp of Salesforce security and access: permission sets, profiles, roles and sharing.

• Experience releasing changes through sandboxes with testing and documentation. Familiarity with a deployment tool like Gearset is a plus.

• A track record of daily AI use in your work (e.g., Claude, ChatGPT), with concrete examples of what it changed and the value it delivered for the teams you support.

• Experience improving data quality, speed or process in a go-to-market system, ideally with lead routing, assignment or similar automation.

• Experience working with integrations such as Chili Piper, LeanData, Intercom, Gong or comparable tools.

• Salesforce Administrator certification required. Advanced Administrator preferred.

• Nice to have: Experience with Salesforce Sales Engagement cadences, SOQL and Salesforce CLI, and familiarity with Apex.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to [email protected]. Thank you for helping us keep our applicant community safe.