Microsoft Worldwide Community Manager

At A GlanceThe Microsoft Worldwide Community Manager is responsible for leading and evolving the global Master Trainer community and Master Trainer Cohort program, driving accountability, readiness visibility, and field-signal consolidation across markets and regions. This role establishes governance, communication rhythms, and community engagement strategies that align worldwide training priorities with field realities. The position serves as a key connector between regional leadership, Master Trainers, content teams, and worldwide stakeholders, ensuring the trainer ecosystem remains informed, engaged, and equipped with the right enablement resources. The Worldwide Community Manager also owns the development of Master Trainer enablement content, including Instructor-Led Trainings (ILTs), Bill of Materials (BOMs), Train-the-Trainer (TTT) assets, one-pagers, and gamification initiatives, ensuring trainers have the resources needed to deliver consistent, scalable, and impactful learning experiences.Minimum PayUSD $85,000.00/Yr.Maximum PayUSD $90,000.00/Yr.What We OfferBi-Weekly competitive payHealth and wellness benefits plans Flexible vacation and holiday policies 401(k) with employer matching Technology allowanceReferral bonus Opportunity to work with a growing company that actively rewards and promotes its employees What You'll DoLead the Worldwide Master Trainer community and Master Trainer Cohort program, including governance, operating rhythm, communications, engagement strategies, and ongoing community activationDevelop and maintain cohort governance structures, expectations, accountability measures, communication plans, and community engagement programs that drive consistency across markets and regionsFacilitate recurring community touchpoints, including cohort syncs, community calls, readiness communications, agendas, outcomes, reporting, and stakeholder updates that support alignment, accountability, and knowledge sharingDrive visibility into training readiness metrics, performance indicators, and community health, surfacing risks, gaps, opportunities, and recommended actions to regional and worldwide leadership teamsConsolidate field signals, insights, trends, and best practices into actionable recommendations that improve training, content, product enablement, messaging, tools, demos, and overall readiness efforts Serve as the primary connection point between the Master Trainer community, Cohort members, regional leadership teams, worldwide stakeholders, and cross-functional enablement partnersOwn the development and maintenance of Master Trainer enablement content, including Instructor-Led Trainings (ILTs), Bills of Materials (BOMs), Train-the-Trainer (TTT) materials, one-pagers, and gamification initiatives intended for trainer deliveryCreate scalable training, readiness, and community engagement resources that support global priorities, product launches, field enablement programs, and learner adoptionPartner with Content Strategist, Influence Leads, regional stakeholders, and other cross-functional teams to ensure training content, community initiatives, and readiness programs remain aligned to business priorities and field needsLeverage trainer feedback, readiness insights, and field signals to continuously improve learning experiences, content effectiveness, delivery consistency, community engagement, and overall trainer impact while supporting strategic initiatives and launch readiness activities at scale Travel up to 5% domestic/international – typically no more than 1-3 weeklong trips per yearWhat You'll BringExperience and Education:5+ years of experience in community management, program management, learning and development, enablement, content development, communications, or a related fieldExperience managing global or multi-region programs and working with cross-functional stakeholder groupsExperience creating and executing communication, engagement, governance, or community programs that drive accountability and participationExperience creating, managing, and maintaining training content, enablement materials, learning resources, or readiness programs for global audiencesExperience designing Instructor-Led Trainings (ILTs), Train-the-Trainer (TTT) programs, learning journeys, or engagement-based learning experiences preferredBachelor’s degree or equivalent work experience preferredSkills and Attributes:Strong community leadership, stakeholder management, and relationship-building skills, with the ability to engage and influence global, cross-functional teams without direct reporting authorityProven ability to establish governance frameworks, operational rhythms, accountability models, and scalable community engagement programs that drive alignment and consistency across regions and marketsAdvanced content development and instructional design capabilities, including experience creating Instructor-Led Trainings (ILTs), Bills of Materials (BOMs), Train-the-Trainer (TTT) materials, facilitator guides, learning resources, and community engagement programsAbility to translate business priorities, product updates, readiness requirements, and field insights into compelling enablement content, learning experiences, and community strategies that drive adoption and impactStrong analytical and problem-solving skills with experience synthesizing field feedback, business insights, performance metrics, and trends into actionable recommendations for training, content, and readiness improvementsExcellent written, verbal, and executive communication skills, including experience leading community forums, stakeholder engagements, and readiness reportingStrong facilitation skills are a plus. Advanced proficiency in Microsoft 365 tools, including Teams, PowerPoint, Excel, SharePoint, and related collaboration platforms, combined with strong organizational and project management capabilities to manage multiple priorities and deliverables simultaneously. Adobe Creative Suite experience is a plus. Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: Regularly talk, sit, stand, walk, and bend over Repetitive use of hands/arms, repetitive use of legs, and grasping Continuous hand/eye coordination and fine manipulation Important InformationChannel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. 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