Junior Customer Service Specialist (multilingual, fixed-term contract)

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.We are looking for Junior Customer Service Specialists where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. This is your chance to join a global organization where you will make a direct impact on customer satisfaction while developing valuable experience in an international environment.Please note that this is a temporary contract from October 14th, 2026, until February 28th, 2027. Remote work is possible from PolandAbout the JobYour responsibilities include, but are not limited to:Deliver high quality service by e-mail, phone, or chat Nurture customer relationships by understanding the customer needs and resolving their queriesPrepare to support the customer inquiries by studying products and policies and processesImprove the quality of service with submissions to improve processes and services yet to be implementedFollow-up with customers on issue resolution statusMaintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)Act as a customer advocate in the organization while interacting with other internal departmentsAbout YouWe are looking for a unique and amazing talent, who brings along the following:Fluency in English and one of the following languages: Dutch, French, German, Italian, Spanish, Portuguese or Greek (minimum B2 level)Fast learner with strong customer service focusHigh degree of accuracy and attention to detailsStrong communication and cooperation skillsStrong cultural awareness Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to haveA comprehensive understanding of the local culture of supported countries - nice to haveWork experience in a virtual, multi-national set up - nice to haveKnowledge of eCommerce business – nice to haveWhat We OfferYou can expect a range of benefits, including:Learning and career development programs to help you growA global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal mattersHybrid and flexible work options to support your work-life balancePaid volunteering leave to support causes that matter to youExclusive employee discounts on Swarovski productsPrivate medical coverageLife insuranceMyBenefit programEmployee social fundRecognition awardsTo ensure clarity and fairness, we share salary information via email with candidates invited for interviews.About SwarovskiSwarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.#LI-Hybrid