Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% rem

Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.Headquartered in Zurich, Switzerland, with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.About the roleWe are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our team.In this role, you will own a portfolio of airline customers and be responsible for driving long-term customer success, retention, and growth. You will act as a trusted advisor to key stakeholders, ensuring that customers realise measurable value from LimeFlight while continuously identifying opportunities to expand their usage.This is not a purely operational role you will take ownership of customer outcomes and proactively manage relationships.Fluency in French is a strong plus to support our international customer base.Key responsibilitiesStrategic Customer OwnershipOwn and manage a portfolio of key airline customersBuild strong, trust-based relationships with stakeholders across operations, IT, and managementAct as a strategic partner, aligning LimeFlight capabilities with customer business objectivesLead regular business reviews and management meetingsCustomer Value & GrowthMonitor customer health, adoption, and satisfactionIdentify upsell and cross-sell opportunities (e.g. modules, integrations, services)Drive retention and expansion revenue within your customer portfolioActively contribute to renewal processes and commercial discussionsImplementation OversightSupport onboarding and implementation phases as a strategic counterpartGuide customers through integrations, data setup, and adoption best practicesCollaborate with implementation teams to ensure a smooth transition into run modeTraining & EnablementDeliver targeted training sessions and workshops (remote & on-site)Enable customers to adopt new features and optimize their processesPromote best practices and continuous improvementCross-functional CollaborationWork closely with various teamsAct as the voice of the customer internallyProvide structured feedback to influence product developmentKey competenciesMinimum of 3–5 years of experience in the Airline Industry or Airline Catering IndustryExperience working with SaaS products or complex B2B software solutions is a plusBachelor's degree in Business Administration, Information Technology, or a related fieldStrong stakeholder management and communication skillsAbility to manage multiple customer relationships in a fast-paced environmentCommercial mindset with a focus on value creation and growthProactive, ownership-driven approach to customer successHighly organised and reliableLanguageFluent in EnglishFrench is a strong plusExpected Travel NeedsYou should be willing to travel up to 20% a year to customer on-site visits.Hiring ProcessRecruiter Screen (45 mins)Interview with Hiring Manager (1 hour)Discussion with founder(s) and peer(s)LimeFlight is proud to be an equal opportunity employer.We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work.Join us and be part of a team committed to shaping a zero-waste future for aviation, where your ideas and passion truly matter.Let’s talk!HighlightsBe part of a mission-driven, remote team committed to sustainable aviation, innovation, continuous learning, and impactful technology shaping a zero-waste future!Originally posted on Himalayas