Business Process Consultant, Hardware Asset Management (HAM)

Role OverviewAs a Business Process Consultant, Hardware Asset Management (HAM) Analyst, you will be a trusted advisor to clients and internal stakeholders on hardware asset lifecycle management, process optimization, governance, and operational maturity. You will leverage your experience in enterprise hardware asset management and the ServiceNow platform to support the full asset lifecycle while helping design and improve scalable operational processes.What You Will DoYou will manage and maintain hardware asset records, track hardware assets throughout the lifecycle, partner with procurement and vendor management teams, and maintain accurate asset records within ServiceNow. You will also analyze hardware inventory and lifecycle data to identify control gaps and process inefficiencies.Why It Might Be a FitThe ideal candidate brings hands-on experience managing enterprise hardware assets, strong analytical and communication skills, and experience with ServiceNow HAM, CMDB, and related ITAM capabilities. Business Process Consulting experience is highly desired.Requirements3+ years of experience in Hardware Asset Management, IT Asset Management, inventory management, or related asset lifecycle functions2+ years of hands-on experience working with ServiceNow, preferably within HAM, CMDB, or ITAM modulesExperience managing enterprise hardware assets across the full lifecycleUnderstanding hardware asset lifecycle processesExperience reviewing hardware contracts, lease agreements, maintenance terms, and warranty recordsStrong analytical and problem-solving skillsExperience gathering business requirements and supporting process improvement initiativesStrong communication and stakeholder management skillsProficiency with Microsoft Excel and reporting toolsBenefitsComprehensive health insurance coverage for employeesPaid time off and company holidaysAdditional leave benefits as per policyFlexible work arrangementsLearning and development opportunitiesEmployee wellness initiatives and programsRetirement and statutory benefits in line with India regulationsOriginally posted on Himalayas