Description review
Senior Client Success Partner - Inpatient
Qventus · USA · back to the listing
HR standards
48/100
poor
Title ↔ description
82/100
solid
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
On this journey for over
12 years1
, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1
About the Role
As a Senior Client Success Partner, you will develop and maintain relationships across our client base, ranging from executive clinical and operational leadership to the front line end users of our solutions. The Sr CSP is a critical link between Qventus and the client and is responsible for effective communication and coordination between external stakeholders and internal Product and Delivery teams. The Sr CSP will serve as the overall engagement manager from customer kickoff through go-live and ongoing success, creating and maintaining a complex and cross-functional project plan with a matrixed team.
You will wear a number of hats, combining aspects of complex engagement management, account management, product management, and analytics. The Sr CSP will develop deep knowledge of the Qventus suite of products to successfully deploy them, think creatively about new use cases for the product, lead account strategy, and drive value for our customers.
Key Responsibilities:
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight
• Effectively lead complex engagements with matrixed teams (technical and operational) Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goals
• Accountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plans
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption
• Proactively identify new workflows and expansion opportunities in each account to drive value for both the customer and Qventus
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers
• Maintain and demonstrates the ability to manage customer relationships, from the client executive team to front-line leadership
What We’re Looking For
• Must have 5+ years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company
• Project management experience for complex implementations in the provider-side healthcare setting
• Knowledge of provider-side hospital operations
• A track record of applying strong quantitative and analytical skills in prior roles
• Ability to travel up to 25-35% nationwide
Bonus Points For
• Business development, sales, or account management/growth experience
• Knowledge of the landscape of acute care patient flow processes, challenges, and solutions
• Change management experience
• Experience working with product managers, engineers, and technical teams.
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
Salary Range
$140,000—$160,000 USD
Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
*Benefits and perks are subject to plan documents and may change at the company's discretion.
*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1
About the Role
As a Senior Client Success Partner, you will develop and maintain relationships across our client base, ranging from executive clinical and operational leadership to the front line end users of our solutions. The Sr CSP is a critical link between Qventus and the client and is responsible for effective communication and coordination between external stakeholders and internal Product and Delivery teams. The Sr CSP will serve as the overall engagement manager from customer kickoff through go-live and ongoing success, creating and maintaining a complex and cross-functional project plan with a matrixed team.
You will wear a number of hats, combining aspects of complex engagement management, account management, product management, and analytics. The Sr CSP will develop deep knowledge of the Qventus suite of products to successfully deploy them, think creatively about new use cases for the product, lead account strategy, and drive value for our customers.
Key Responsibilities:
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight
• Effectively lead complex engagements with matrixed teams (technical and operational) Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goals
• Accountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plans
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption
• Proactively identify new workflows and expansion opportunities in each account to drive value for both the customer and Qventus
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers
• Maintain and demonstrates the ability to manage customer relationships, from the client executive team to front-line leadership
What We’re Looking For
• Must have 5+ years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company
• Project management experience for complex implementations in the provider-side healthcare setting
• Knowledge of provider-side hospital operations
• A track record of applying strong quantitative and analytical skills in prior roles
• Ability to travel up to 25-35% nationwide
Bonus Points For
• Business development, sales, or account management/growth experience
• Knowledge of the landscape of acute care patient flow processes, challenges, and solutions
• Change management experience
• Experience working with product managers, engineers, and technical teams.
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
Salary Range
$140,000—$160,000 USD
Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
*Benefits and perks are subject to plan documents and may change at the company's discretion.
*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.