Professional Services Intern

This is a remote position.

Professional Services Intern Department: Professional Services Reports to: Professional Services Team Location: India (Remote) Status: Internship

About the Role

We are looking for an enthusiastic and customer-focused Professional Services Intern to support our Professional Services team. This is an excellent opportunity for someone looking to gain experience in a client-facing environment while developing project coordination, communication, and problem-solving skills.

As a Professional Services Intern, you will assist the team with day-to-day customer onboarding activities, project coordination, data management, documentation, and customer communication. You will work closely with experienced consultants, project managers, and customer success teams to help deliver a positive customer experience.

This role is ideal for candidates who have strong interpersonal skills, are eager to learn, and enjoy working in a collaborative and fast-paced environment.

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What You'll Do

Customer Support & Coordination

• Support the Professional Services team during customer onboarding and implementation activities.
• Participate in customer meetings, take notes, and track action items.
• Assist with customer communication and follow-ups.
• Help ensure customer requests are documented and routed to the appropriate teams.

Documentation & Data Management

• Prepare and maintain project documentation, trackers, and reports.
• Assist with data validation, record reviews, and quality checks.
• Organize customer information and maintain accurate project records.
• Support the creation of training materials, guides, and process documentation.

Project Support

• Assist in monitoring project timelines and deliverables.
• Help coordinate activities between customers and internal teams.
• Track tasks and provide regular status updates to project stakeholders.
• Identify and escalate potential issues or delays to the team lead.

Team Collaboration

• Work closely with Professional Services, Product, Customer Success, and other internal teams.
• Contribute ideas for process improvements and operational efficiency.
• Support internal initiatives and special projects as required.

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What We're Looking For

Required Skills

• Strong verbal and written communication skills in English.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt in a dynamic environment.
• Ability to manage multiple tasks and meet deadlines.
• Positive attitude and strong teamwork mindset.
• Comfortable using Microsoft Office tools (Excel, Word, PowerPoint, Teams).

Preferred Qualifications

• Pursuing or recently completed a Bachelor's degree.
• Previous internship, project work, customer service, or coordination experience is a plus.
• Interest in aviation, technology, SaaS products, or digital solutions is advantageous but not required.

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Key Soft Skills We Value Most ✅ Professional communication ✅ Customer-first mindset ✅ Confidence in interacting with clients ✅ Problem-solving approach ✅ Attention to detail ✅ Ownership and accountability ✅ Team collaboration ✅ Time management and organization ✅ Adaptability and willingness to learn

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Why Join Us?

• Gain exposure to a global customer-facing environment.
• Learn from experienced aviation and technology professionals.
• Develop project coordination and stakeholder management skills.
• Build confidence working with international customers and cross-functional teams.
• Contribute to real customer projects and business outcomes.

Originally posted on Himalayas