Description review
Lead Qualifier
OutsourcedIn · Philippines · back to the listing
HR standards
63/100
needs work
Title ↔ description
53/100
needs work
Reads as
Customer Support
86% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
- Customer Success Associate Aqua
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What the listing never says
- 19 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Lead Qualifier Customer Service (Remote)
Work From Home | Full-Time | AU Client | Residential Design & Construction (NSW)
OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional. This role is ideal for someone with a strong background in customer service or sales support, and familiarity with the building or residential construction industry.
As the first point of contact for prospective clients, you will manage inbound and outbound enquiries, qualify leads, and ensure accurate information is captured and passed to the internal Australian team.
Key Responsibilities
• Handle inbound and outbound client enquiries related to residential design, extensions, and small development projects.
• Qualify leads by assessing interest, site details, budget, and readiness to proceed.
• Provide general information on the NSW residential pre-construction process (lot size, zoning, setbacks, etc.).
• Maintain detailed lead data and communication records in the CRM system.
• Coordinate with internal sales, design, and estimating teams to ensure seamless handover of qualified leads.
• Deliver professional, high-quality communication aligned with company standards.
• Support continuous improvement by sharing client feedback and process insights with the team.
About You
• Excellent English communication skills (verbal and written) with a confident, professional phone manner.
• Experience in customer service, tele-sales, or lead qualification (required).
• Experience supporting Australian residential or construction-related businesses (required).
• Familiarity with NSW-specific building and planning requirements (preferred).
• Comfortable working remotely and managing tasks independently.
• Proficient in CRM tools, spreadsheets, and online communication platforms (Zoom, Teams, etc.).
• Reliable internet connection and a quiet home office setup.
Why Join This Team
• 100% remote role supporting an established Australian construction business.
• Training provided on internal systems and NSW residential design processes.
• Collaborative and supportive work environment.
• Long-term opportunity with growth potential.
• Competitive package based on experience.
Originally posted on Himalayas
Work From Home | Full-Time | AU Client | Residential Design & Construction (NSW)
OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional. This role is ideal for someone with a strong background in customer service or sales support, and familiarity with the building or residential construction industry.
As the first point of contact for prospective clients, you will manage inbound and outbound enquiries, qualify leads, and ensure accurate information is captured and passed to the internal Australian team.
Key Responsibilities
• Handle inbound and outbound client enquiries related to residential design, extensions, and small development projects.
• Qualify leads by assessing interest, site details, budget, and readiness to proceed.
• Provide general information on the NSW residential pre-construction process (lot size, zoning, setbacks, etc.).
• Maintain detailed lead data and communication records in the CRM system.
• Coordinate with internal sales, design, and estimating teams to ensure seamless handover of qualified leads.
• Deliver professional, high-quality communication aligned with company standards.
• Support continuous improvement by sharing client feedback and process insights with the team.
About You
• Excellent English communication skills (verbal and written) with a confident, professional phone manner.
• Experience in customer service, tele-sales, or lead qualification (required).
• Experience supporting Australian residential or construction-related businesses (required).
• Familiarity with NSW-specific building and planning requirements (preferred).
• Comfortable working remotely and managing tasks independently.
• Proficient in CRM tools, spreadsheets, and online communication platforms (Zoom, Teams, etc.).
• Reliable internet connection and a quiet home office setup.
Why Join This Team
• 100% remote role supporting an established Australian construction business.
• Training provided on internal systems and NSW residential design processes.
• Collaborative and supportive work environment.
• Long-term opportunity with growth potential.
• Competitive package based on experience.
Originally posted on Himalayas