Description review
Licensed Insurance Virtual Customer Service Agent
Military, Veterans and Diverse Job Seekers · United States · back to the listing
HR standards
48/100
poor
Title ↔ description
71/100
solid
Reads as
Customer Support
98% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Responsibilities
• Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks
• Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
• Weekly review of quality standards, metrics, and performance
Qualifications
• Ability to complete pre-licensing courses and pass the applicable state exam and background screenings
• Organized self-starter, dedicated to studying on their own and comfortable in a continuous-learning environment
• Must be 18+ years1 of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug screening
• At this time, we can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
• As a note for work-at-home positions we require minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.
Originally posted on Himalayas
• Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks
• Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
• Weekly review of quality standards, metrics, and performance
Qualifications
• Ability to complete pre-licensing courses and pass the applicable state exam and background screenings
• Organized self-starter, dedicated to studying on their own and comfortable in a continuous-learning environment
• Must be 18+ years1 of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug screening
• At this time, we can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
• As a note for work-at-home positions we require minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.
Originally posted on Himalayas