Description review
Application Support Engineer – Simulation Tools
Inetum · Portugal · back to the listing
HR standards
55/100
needs work
Title ↔ description
84/100
solid
Reads as
Unclear
no confident match
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.
Key responsibilities
• End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
• Provide advanced functional support to users, including topics related to application, server and database interactions.
• Analyze, test and document the installation of complex software on end‑user environments.
• Manage and follow up software deployments (inventory, monitoring, CMDB updates).
• Coordinate upgrades and large‑scale rollouts of new software versions.
• Support and challenge end‑user requests in collaboration with the Service Desk.
• Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
• Manage critical incidents and escalations.
• Monitor application stability and license usage.
• Work with software vendors and internal teams to troubleshoot and resolve issues.
• Contribute to projects related to industrial constraints, security, compliance and application governance.
•
3 to 7 years of experience in Application Support or similar technical roles.
• Experience supporting technical or scientific applications, ideally simulation tools.
• Knowledge of Windows environments, software deployment and licensing concepts.
• Strong analytical and troubleshooting skills.
• Good communication skills and a user‑oriented mindset.
• Fluent technical English (written and spoken).
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Originally posted on Himalayas
Key responsibilities
• End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
• Provide advanced functional support to users, including topics related to application, server and database interactions.
• Analyze, test and document the installation of complex software on end‑user environments.
• Manage and follow up software deployments (inventory, monitoring, CMDB updates).
• Coordinate upgrades and large‑scale rollouts of new software versions.
• Support and challenge end‑user requests in collaboration with the Service Desk.
• Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
• Manage critical incidents and escalations.
• Monitor application stability and license usage.
• Work with software vendors and internal teams to troubleshoot and resolve issues.
• Contribute to projects related to industrial constraints, security, compliance and application governance.
•
3 to 7 years of experience in Application Support or similar technical roles.
• Experience supporting technical or scientific applications, ideally simulation tools.
• Knowledge of Windows environments, software deployment and licensing concepts.
• Strong analytical and troubleshooting skills.
• Good communication skills and a user‑oriented mindset.
• Fluent technical English (written and spoken).
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Originally posted on Himalayas