Description review
ServiceNow AI Architect
SwissPeak Partners GmbH · Remote job · back to the listing
HR standards
52/100
needs work
Title ↔ description
80/100
solid
Reads as
Software Architect
99% confident
What this role officially is
software architect — ESCO, the EU occupation classification
Software architects create the technical design and the functional model of a software system, based on functional specifications. They also design the architecture of the system or different modules and components related to the business' or customer requirements, technical platform, computer language or development environment.
Also known as: software architects, software designer, application architect
How others title the same work
Large employers
- Software Architect - Containers / Virtualisation Canonical
- Senior/Staff/Principal Engineer Canonical Ltd.
- Senior Staff Software Engineer - Blockchain Platform Coinbase
- Solutions Architect, Scaled Operations AI Accelerator Team Meta
- Distinguished, Enterprise Architect Salesforce
Startups
- Staff Software Engineer Curri
What the listing never says
- 32 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.
Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape. They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions.
We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.
Your Responsibilities
Depending on your background and area of expertise, your responsibilities may include:
• Designing and developing innovative ServiceNow and AI solutions
• Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents
• Developing intelligent AI agents that can interact with and support customers
• Using previous customer and business expertise to support the development of effective customer-facing AI solutions
• Translating complex business and customer requirements into scalable technical and AI-driven solutions
• Working with modern AI technologies, Large Language Models and agent-based solutions
• Designing innovative solutions across customer service, CRM and customer experience environments
• Working closely with customers, business stakeholders and technical teams
• Contributing your expertise to complex AI, automation and digital transformation projects
• Acting as a trusted advisor and supporting customers throughout the project lifecycle
Your Profile
We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence, ideally with experience in one or more of the following areas:
• Several years of experience working with ServiceNow
• Experience with Artificial Intelligence, Generative AI or AI-powered solutions
• Experience developing or working with AI agents or agentic AI
• Experience with technologies such as Claude, Claude 4 or similar AI technologies
• Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant
• Strong understanding of customer processes, CRM, customer service or customer experience
• Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial
• Experience designing and implementing complex and scalable platform solutions
• The ability to understand customer requirements and translate them into effective technical and AI-driven solutions
• Strong consulting, communication and stakeholder management skills
• Experience working with complex customer or international environments would be an advantage
Languages
We are particularly interested in candidates with either:
• German and English, or
• French and English
Location & Working Model
We are open to candidates based in:
• Switzerland
• Germany
• France
• United Kingdom
• Ireland
• United States
Working Model
• Fully remote
Employment Options
We are open to speaking with candidates interested in:
• Permanent employment
• Contracting / freelance opportunities
Interested in this opportunity? We look forward to receiving your application!
Find Jobs in Switzerland on Arbeitnow
Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape. They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions.
We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.
Your Responsibilities
Depending on your background and area of expertise, your responsibilities may include:
• Designing and developing innovative ServiceNow and AI solutions
• Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents
• Developing intelligent AI agents that can interact with and support customers
• Using previous customer and business expertise to support the development of effective customer-facing AI solutions
• Translating complex business and customer requirements into scalable technical and AI-driven solutions
• Working with modern AI technologies, Large Language Models and agent-based solutions
• Designing innovative solutions across customer service, CRM and customer experience environments
• Working closely with customers, business stakeholders and technical teams
• Contributing your expertise to complex AI, automation and digital transformation projects
• Acting as a trusted advisor and supporting customers throughout the project lifecycle
Your Profile
We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence, ideally with experience in one or more of the following areas:
• Several years of experience working with ServiceNow
• Experience with Artificial Intelligence, Generative AI or AI-powered solutions
• Experience developing or working with AI agents or agentic AI
• Experience with technologies such as Claude, Claude 4 or similar AI technologies
• Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant
• Strong understanding of customer processes, CRM, customer service or customer experience
• Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial
• Experience designing and implementing complex and scalable platform solutions
• The ability to understand customer requirements and translate them into effective technical and AI-driven solutions
• Strong consulting, communication and stakeholder management skills
• Experience working with complex customer or international environments would be an advantage
Languages
We are particularly interested in candidates with either:
• German and English, or
• French and English
Location & Working Model
We are open to candidates based in:
• Switzerland
• Germany
• France
• United Kingdom
• Ireland
• United States
Working Model
• Fully remote
Employment Options
We are open to speaking with candidates interested in:
• Permanent employment
• Contracting / freelance opportunities
Interested in this opportunity? We look forward to receiving your application!
Find Jobs in Switzerland on Arbeitnow