Description review
Director of Product Management and IT Operations
Self Bill Pro · Remote · back to the listing
HR standards
64/100
needs work
Title ↔ description
64/100
needs work
Reads as
Product Manager
100% confident
What this role officially is
ICT product manager — ESCO, the EU occupation classification
ICT product managers analyse and define current and target status for ICT products, services or solutions. They estimate the cost effectiveness, points of risk, opportunities, strengths and weaknesses of products or services provided. ICT product managers create structured plans and establish time scales and milestones, ensuring optimisation of activities and resources.
Also known as: IT product manager, IT products manager, ICT product managers, ICT products manager, ICT products managers
How others title the same work
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- Staff Product Manager, Search Experiences Mozilla
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- Product Lead, Connect Stripe
- Product Manager - Compliance, Bridge Stripe
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Startups
- Technical Product Manager Careforce
- Product Manager Agave
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- Product Manager Aqua
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
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Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Self Bill Pro:
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: Compensation - $130,000 - 160,000
We are seeking a highly motivated and experienced Director of Product Management and IT Operations to lead the strategic direction and operational execution of our proprietary software platform. This is a critical leadership role that requires a unique blend of product management expertise, technical acumen, and operational leadership. You will be responsible for defining and driving the product roadmap while also ensuring the stability and security of our IT infrastructure and systems.
Reports to: Chief Operating Officer
Key Responsibilities:
• Product Leadership: Partner with our global product manager to define, prioritize, and manage the product roadmap, ensuring it aligns with overall business objectives and our long-term technology vision.
• Product Development: Lead the product development lifecycle from ideation to launch, including gathering and analyzing user feedback, writing detailed user stories and specifications, and collaborating with our offshore software development team.
• Technical Oversight: Provide technical oversight and guidance to the development team on product features, enhancements, and operational issues.
• Compliance & Security: Ensure compliance with security standards (e.g., SOC 2, HIPAA) and best practices, working to protect the organizationâs data and systems.
• Stakeholder Management: Effectively communicate with and manage relationships with various stakeholders, including customers, investors, and internal teams to gather requirements, test ideas, and communicate product progress.
• Cross-functional Collaboration: Work closely with the stateside operational team to field feedback and translate business needs into technical requirements.
• IT Operations & Helpdesk: Oversee day-to-day IT operations, including helpdesk support and quick resolution of operational issues and hotfixes as new employees are onboarded.
• Extensive experience in a product management role, with a strong background in software development and project management.
• Direct experience in the employee benefits or benefits administration technology space is a must.
• Proven ability to think creatively about building software solutions and features that solve complex, real-world problems.
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• Experience managing and collaborating with a global or offshore development team.
• Practical knowledge of IT operations, helpdesk support, and cybersecurity principles.
• Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable.
• A natural leader with the ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment.
Why Join Us? At Self Bill Pro, youâll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. As a key leader in a rapidly growing organization, you will have a direct impact on our product, our clients, and our future. If you are a highly motivated individual with a passion for technology, data, and making a tangible difference in the employee benefits landscape, we encourage you to apply!
Equal Opportunity Self Bill Pro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
Please mention the word **PRODIGIOUSLY** and tag RMmEwMjo0NzgwOjI4OmJhMTQ6OjE= when applying to show you read the job post completely (#RMmEwMjo0NzgwOjI4OmJhMTQ6OjE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: Compensation - $130,000 - 160,000
We are seeking a highly motivated and experienced Director of Product Management and IT Operations to lead the strategic direction and operational execution of our proprietary software platform. This is a critical leadership role that requires a unique blend of product management expertise, technical acumen, and operational leadership. You will be responsible for defining and driving the product roadmap while also ensuring the stability and security of our IT infrastructure and systems.
Reports to: Chief Operating Officer
Key Responsibilities:
• Product Leadership: Partner with our global product manager to define, prioritize, and manage the product roadmap, ensuring it aligns with overall business objectives and our long-term technology vision.
• Product Development: Lead the product development lifecycle from ideation to launch, including gathering and analyzing user feedback, writing detailed user stories and specifications, and collaborating with our offshore software development team.
• Technical Oversight: Provide technical oversight and guidance to the development team on product features, enhancements, and operational issues.
• Compliance & Security: Ensure compliance with security standards (e.g., SOC 2, HIPAA) and best practices, working to protect the organizationâs data and systems.
• Stakeholder Management: Effectively communicate with and manage relationships with various stakeholders, including customers, investors, and internal teams to gather requirements, test ideas, and communicate product progress.
• Cross-functional Collaboration: Work closely with the stateside operational team to field feedback and translate business needs into technical requirements.
• IT Operations & Helpdesk: Oversee day-to-day IT operations, including helpdesk support and quick resolution of operational issues and hotfixes as new employees are onboarded.
• Extensive experience in a product management role, with a strong background in software development and project management.
• Direct experience in the employee benefits or benefits administration technology space is a must.
• Proven ability to think creatively about building software solutions and features that solve complex, real-world problems.
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• Experience managing and collaborating with a global or offshore development team.
• Practical knowledge of IT operations, helpdesk support, and cybersecurity principles.
• Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable.
• A natural leader with the ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment.
Why Join Us? At Self Bill Pro, youâll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. As a key leader in a rapidly growing organization, you will have a direct impact on our product, our clients, and our future. If you are a highly motivated individual with a passion for technology, data, and making a tangible difference in the employee benefits landscape, we encourage you to apply!
Equal Opportunity Self Bill Pro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
Please mention the word **PRODIGIOUSLY** and tag RMmEwMjo0NzgwOjI4OmJhMTQ6OjE= when applying to show you read the job post completely (#RMmEwMjo0NzgwOjI4OmJhMTQ6OjE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.