Description review
Customer Experience Consultant
Coopers Group AG · Zürich · back to the listing
HR standards
55/100
needs work
Title ↔ description
72/100
solid
Reads as
Business Analyst
88% confident
What this role officially is
ICT business analyst — ESCO, the EU occupation classification
ICT business analysts are in charge of analysing and designing an organisation's processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.
Also known as: ICT business analysts, business process specialist, IT business analyst
How others title the same work
Startups
- Business Operations Associate AtoB
- Mid Product Analyst (Identity & Orchestration) Authologic
- Strategic Projects Associate Corgi Insurance
What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
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For our client from the Insurance sector in Zurich, we are looking for an experienced, motivated and open-minded Customer Experience Consultant.
Our client is looking for a motivated professional to help translate customer needs into meaningful improvements across the customer journey. In this role, you will work at the intersection of business, technology, and design, supporting the delivery of customer-centric solutions in a dynamic international environment. Your Tasks:
• Analyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints
• Support the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures
• Collaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions
• Facilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings
• Work closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions
• Contribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design
• Support the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions
• Build strong relationships with stakeholders across business, IT, marketing, and customer-focused functions
Your Profile:
• Bachelor’s or Master’s degree in Business Administration, Marketing, Digital Business, Design, or a related field
• Around 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role
• Experience working on customer journey, customer experience, or digital transformation initiatives
• Knowledge of user research methods, journey mapping, design thinking, and customer-centric design approaches
• Strong analytical skills with the ability to translate customer, market, and business insights into practical recommendations
• Understanding of digital platforms and technologies such as CRM systems, customer data platforms, analytics tools, and content management solutions
• Excellent communication, presentation, and stakeholder management skills
• Proactive, solution-oriented mindset with the ability to work effectively in cross-functional and international teams
• Fluent English; additional language skills are considered an advantage
Nice to Have
• Experience within the insurance, financial services, or another regulated industry
• Knowledge of accessibility standards (WCAG) and inclusive design principles
• Exposure to AI-enabled customer experience solutions
• Experience contributing to digital platform or web strategy initiatives
Find Jobs in Switzerland on Arbeitnow
For our client from the Insurance sector in Zurich, we are looking for an experienced, motivated and open-minded Customer Experience Consultant.
Our client is looking for a motivated professional to help translate customer needs into meaningful improvements across the customer journey. In this role, you will work at the intersection of business, technology, and design, supporting the delivery of customer-centric solutions in a dynamic international environment. Your Tasks:
• Analyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints
• Support the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures
• Collaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions
• Facilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings
• Work closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions
• Contribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design
• Support the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions
• Build strong relationships with stakeholders across business, IT, marketing, and customer-focused functions
Your Profile:
• Bachelor’s or Master’s degree in Business Administration, Marketing, Digital Business, Design, or a related field
• Around 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role
• Experience working on customer journey, customer experience, or digital transformation initiatives
• Knowledge of user research methods, journey mapping, design thinking, and customer-centric design approaches
• Strong analytical skills with the ability to translate customer, market, and business insights into practical recommendations
• Understanding of digital platforms and technologies such as CRM systems, customer data platforms, analytics tools, and content management solutions
• Excellent communication, presentation, and stakeholder management skills
• Proactive, solution-oriented mindset with the ability to work effectively in cross-functional and international teams
• Fluent English; additional language skills are considered an advantage
Nice to Have
• Experience within the insurance, financial services, or another regulated industry
• Knowledge of accessibility standards (WCAG) and inclusive design principles
• Exposure to AI-enabled customer experience solutions
• Experience contributing to digital platform or web strategy initiatives
Find Jobs in Switzerland on Arbeitnow