Description review
Remote Monitoring Engineer : Screens and Feeders
DSI Underground Group · South Africa · back to the listing
HR standards
57/100
needs work
Title ↔ description
50/100
needs work
Reads as
Customer Success Manager
92% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- 28 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.
We are looking for a technically skilled and customer-focused professional with a qualification in Mechanical Engineering, Mechatronics, or a related field, and at least two years’ experience in the mining industry. The ideal candidate should have knowledge of vibrating screens, mining plant processes, condition monitoring, and digital monitoring tools. Experience in troubleshooting, servicing, designing, or selling screening equipment will be advantageous. Strong problem-solving, communication, and customer service skills are essential, along with proficiency in Microsoft Office, a valid driver’s licence, and the ability to travel within the EMEA region when required.
Purpose of the role:
Enhance customer relations through technical expertise and asset performance monitoring with ACS-s and SAM, while providing technical support for remote monitoring agreements and stakeholders in Sales Areas
The job responsibilities:
• Monitoring of connected screens in SAM
• Key contact for Sales Areas and customers for screens in EMEA
• Preparation of monitoring reports for key customers
• Support customers with recommended actions to improve performance and reliability of monitoring screens
• Technical expert for ACS-s hardware and features in SAM
• Technical trainings for ACS-s and SAM for stakeholders in the Sales Areas
• Continuously enhance SAM features and state variables and share feedback with development teams.
EHS Responsibilities (supported by EHS department):
• Ensure that customers are always supported with the latest EHS guidelines for screening assets
• Promote the EHS Policy and Company Values with a focus on EHS.
• Ensure the implementation of corrective actions based on incidents or learning
• Promote and encourage continuous improvement, innovation and implementation of best practices
Competences:
• Knowledge of vibrating equipment
• Good understanding of mining site plants and process engineering
• Sound judgement and problem-solving ability
• Listening and logic interpretation
• Strong customer orientation
• Advanced communication skills
• Digital native1 with comprehensive knowledge about digital applications and tools
• Strong understanding and compliance with Health and Safety in the workplace
• Computer Literacy & MS Office proficiency
Education:
• Technical degree / Diploma in a mechanical or Mega Tronics
• Candidates with highly relevant experience/references will also be considered.
Experience:
• 2+ year minimum in the mining industry.
• Candidates with relevant vibrating screen troubleshooting/service/sales experience are preferred.
• Candidates with previous condition monitoring experience, especially within the mining environment are preferred.
• Exposure in the design and/or sales of screens or other equipment in the mining industry.
Other requirements:
• Capability to travel into the region EMEA (Europe, Middle East, Central Asia and Africa) should it be necessary.
• Valid drivers license
What is in it for you?
We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.
Application
Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 30 October 2026. Read more about Sandvik Group and apply at home.sandvik/career,
About us:Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.
Originally posted on Himalayas
We are looking for a technically skilled and customer-focused professional with a qualification in Mechanical Engineering, Mechatronics, or a related field, and at least two years’ experience in the mining industry. The ideal candidate should have knowledge of vibrating screens, mining plant processes, condition monitoring, and digital monitoring tools. Experience in troubleshooting, servicing, designing, or selling screening equipment will be advantageous. Strong problem-solving, communication, and customer service skills are essential, along with proficiency in Microsoft Office, a valid driver’s licence, and the ability to travel within the EMEA region when required.
Purpose of the role:
Enhance customer relations through technical expertise and asset performance monitoring with ACS-s and SAM, while providing technical support for remote monitoring agreements and stakeholders in Sales Areas
The job responsibilities:
• Monitoring of connected screens in SAM
• Key contact for Sales Areas and customers for screens in EMEA
• Preparation of monitoring reports for key customers
• Support customers with recommended actions to improve performance and reliability of monitoring screens
• Technical expert for ACS-s hardware and features in SAM
• Technical trainings for ACS-s and SAM for stakeholders in the Sales Areas
• Continuously enhance SAM features and state variables and share feedback with development teams.
EHS Responsibilities (supported by EHS department):
• Ensure that customers are always supported with the latest EHS guidelines for screening assets
• Promote the EHS Policy and Company Values with a focus on EHS.
• Ensure the implementation of corrective actions based on incidents or learning
• Promote and encourage continuous improvement, innovation and implementation of best practices
Competences:
• Knowledge of vibrating equipment
• Good understanding of mining site plants and process engineering
• Sound judgement and problem-solving ability
• Listening and logic interpretation
• Strong customer orientation
• Advanced communication skills
• Digital native1 with comprehensive knowledge about digital applications and tools
• Strong understanding and compliance with Health and Safety in the workplace
• Computer Literacy & MS Office proficiency
Education:
• Technical degree / Diploma in a mechanical or Mega Tronics
• Candidates with highly relevant experience/references will also be considered.
Experience:
• 2+ year minimum in the mining industry.
• Candidates with relevant vibrating screen troubleshooting/service/sales experience are preferred.
• Candidates with previous condition monitoring experience, especially within the mining environment are preferred.
• Exposure in the design and/or sales of screens or other equipment in the mining industry.
Other requirements:
• Capability to travel into the region EMEA (Europe, Middle East, Central Asia and Africa) should it be necessary.
• Valid drivers license
What is in it for you?
We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.
Application
Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 30 October 2026. Read more about Sandvik Group and apply at home.sandvik/career,
About us:Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.
Originally posted on Himalayas