Description review
Customer Success Specialist
Sourcefit · Philippines · back to the listing
HR standards
58/100
needs work
Title ↔ description
79/100
solid
Reads as
Unclear
no confident match
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Position Summary:
We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.
Job Details:
Work from Home
Monday to Friday | 9 AM - 6 PM PST
Following Philippine Holidays
Responsibilities:
• Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
• Learn the systems end-to-end to support customers with their issues and product requirements.
• Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
• Provide Tier 1 Customer Support with understanding and empathy to system issues
• Submitting tickets and tracking utilizing salesforce our CRM platform
• Execute daily customer support operations including responding to questions and following up on reported issues
• Continuously supporting clients throughout the onboarding process
• Building and maintaining strong relationships with clients
• Hardware and software troubleshooting
• Creating internal/client-facing on-boarding and support material
• Develop and apply testing processes for new and existing products to meet client needs
Qualifications:
• At least 2 years of experience in a technical or support-related role
• Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
• Fluent English speaker and writer
• Strong knowledge in IoT
• Strong Customer Service skills
• Systematic and methodical approach to troubleshooting issue.
• Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
Originally posted on Himalayas
We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.
Job Details:
Work from Home
Monday to Friday | 9 AM - 6 PM PST
Following Philippine Holidays
Responsibilities:
• Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
• Learn the systems end-to-end to support customers with their issues and product requirements.
• Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
• Provide Tier 1 Customer Support with understanding and empathy to system issues
• Submitting tickets and tracking utilizing salesforce our CRM platform
• Execute daily customer support operations including responding to questions and following up on reported issues
• Continuously supporting clients throughout the onboarding process
• Building and maintaining strong relationships with clients
• Hardware and software troubleshooting
• Creating internal/client-facing on-boarding and support material
• Develop and apply testing processes for new and existing products to meet client needs
Qualifications:
• At least 2 years of experience in a technical or support-related role
• Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
• Fluent English speaker and writer
• Strong knowledge in IoT
• Strong Customer Service skills
• Systematic and methodical approach to troubleshooting issue.
• Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
Originally posted on Himalayas