Description review
Senior Learning Consultant/ Customer Success Manager ( f/m/d)
Bots and People Product GmbH · Berlin · back to the listing
HR standards
46/100
poor
Title ↔ description
75/100
solid
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 33 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.
• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design
You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.
Tasks
Customer partnership & success
• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
• Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Maanage risks and spot upsell potentials
Operations & project management
• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.
Learning consulting & program design
• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.
Your impact:
• Influence the design quality of enterprise programs measured by NPS
• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers
Requirements
Necessary:
• 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
• Full professional competency in German (C2)
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support
• "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions
• Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.
Nice-to-have:
• Experience in designing learning programs, especially blended learning concepts
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies
• Knowledge about "Winning by Design"
• Data-driven mindset and ability to read and build reports.
Benefits
30 vacation days per year + unlimited home office days, remote work in Germany, or work from our beautiful Berlin office—you choose
• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption
Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!
Find more English Speaking Jobs in Germany on Arbeitnow
• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design
You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.
Tasks
Customer partnership & success
• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
• Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Maanage risks and spot upsell potentials
Operations & project management
• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.
Learning consulting & program design
• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.
Your impact:
• Influence the design quality of enterprise programs measured by NPS
• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers
Requirements
Necessary:
• 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
• Full professional competency in German (C2)
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support
• "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions
• Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.
Nice-to-have:
• Experience in designing learning programs, especially blended learning concepts
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies
• Knowledge about "Winning by Design"
• Data-driven mindset and ability to read and build reports.
Benefits
30 vacation days per year + unlimited home office days, remote work in Germany, or work from our beautiful Berlin office—you choose
• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption
Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!
Find more English Speaking Jobs in Germany on Arbeitnow