Description review
Project Engineer
Isuzu Motors South Africa · South Africa · back to the listing
HR standards
57/100
needs work
Title ↔ description
30/100
poor
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About the Technical Support EngineerPosition
We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.
Technical Support Engineer Responsibilities
• Take ownership of customer issues reported and see problems through to resolution
• Study, diagnose, troubleshoot and recognize solutions to solve customer issues
• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
• Provide timely and detailed feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
Technical Support Engineer Requirements
• BS degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Basic knowledge of Unix/Linux systems, utilities, and scripting
• Great problem-solving skills
• Great client-facing skills
• Outstanding written and verbal communication skills
Originally posted on Himalayas
We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.
Technical Support Engineer Responsibilities
• Take ownership of customer issues reported and see problems through to resolution
• Study, diagnose, troubleshoot and recognize solutions to solve customer issues
• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
• Provide timely and detailed feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
Technical Support Engineer Requirements
• BS degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Basic knowledge of Unix/Linux systems, utilities, and scripting
• Great problem-solving skills
• Great client-facing skills
• Outstanding written and verbal communication skills
Originally posted on Himalayas