Description review
Senior ServiceNow Developer/Architect
Northramp LLC · United States · back to the listing
HR standards
56/100
needs work
Title ↔ description
91/100
strong
Reads as
Software Architect
98% confident
What this role officially is
software architect — ESCO, the EU occupation classification
Software architects create the technical design and the functional model of a software system, based on functional specifications. They also design the architecture of the system or different modules and components related to the business' or customer requirements, technical platform, computer language or development environment.
Also known as: software architects, software designer, application architect
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What the listing never says
- 42 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are seeking an experienced Senior ServiceNow Developer/Architect to lead the design, development, implementation, and optimization of enterprise ServiceNow solutions. This role serves as a technical leader and trusted advisor responsible for architecture, governance, delivery, and platform strategy across Hardware Asset Management (HAM), Software Asset Management (SAM), Strategic Portfolio Management (SPM), IT Service Management (ITSM), and Human Resources Service Delivery (HRSD).
Key Responsibilities
Platform Architecture & Strategy
• Define and maintain the ServiceNow platform architecture roadmap.
• Establish development standards, governance, and best practices.
• Lead solution architecture reviews and technical design sessions.
• Ensure platform scalability, security, performance, and maintainability.
Solution Design & Development
• Design, develop, configure, and support complex ServiceNow solutions.
• Develop custom applications, integrations, workflows, business rules, and catalog items.
• Configure Flow Designer, Integration Hub, Service Portal, Employee Center, and Workspaces.
• Conduct code reviews and enforce quality standards.
Asset Management (HAM & SAM)
• Implement HAM and SAM solutions.
• Design discovery, normalization, reconciliation, and compliance processes.
• Support software optimization, vendor audits, and asset lifecycle management.
Strategic Portfolio Management (SPM)
• Implement demand, project, portfolio, resource, agile, and financial management capabilities.
• Create executive dashboards and reporting solutions.
IT Service Management (ITSM)
• Architect Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog capabilities.
• Align solutions with ITIL best practices.
Human Resources Service Delivery (HRSD)
• Implement HR case management, employee lifecycle events, and self-service experiences.
• Ensure compliance with privacy and security requirements.
Leadership
• Mentor developers and administrators.
• Partner with stakeholders to translate business requirements into solutions.
Requirements
Required Qualifications
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 8+ years of ServiceNow platform development experience.
• 5+ years of ServiceNow solution architecture experience.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Proven delivery of enterprise-scale ServiceNow implementations.
• Strong expertise in HAM, SAM, SPM, ITSM, HRSD, CMDB, Discovery, and CSDM.
Preferred Qualifications & Certifications
• Advanced experience with JavaScript and core ServiceNow development tooling, including Glide API, Script Includes, Business Rules, Flow Designer, and Integration Hub.
• Experience managing stakeholders and communicating technical solutions to business or executive audiences.
• ServiceNow Certified Technical Architect (CTA).
• CIS-ITSM, CIS-HAM, CIS-SAM, CIS-SPM, or CIS-HRSD certification.
• ITIL 4 or ITIL 5 certification.
• Experience with Agile and Scrum methodologies.
Benefits
• Employee Bonus Programs
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Basic Life, Voluntary Life, and AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Time Off
• Paid Parental Leave
• Training and Professional Development
• Remote Work Opportunities
• Wellness Resources
Originally posted on Himalayas
Key Responsibilities
Platform Architecture & Strategy
• Define and maintain the ServiceNow platform architecture roadmap.
• Establish development standards, governance, and best practices.
• Lead solution architecture reviews and technical design sessions.
• Ensure platform scalability, security, performance, and maintainability.
Solution Design & Development
• Design, develop, configure, and support complex ServiceNow solutions.
• Develop custom applications, integrations, workflows, business rules, and catalog items.
• Configure Flow Designer, Integration Hub, Service Portal, Employee Center, and Workspaces.
• Conduct code reviews and enforce quality standards.
Asset Management (HAM & SAM)
• Implement HAM and SAM solutions.
• Design discovery, normalization, reconciliation, and compliance processes.
• Support software optimization, vendor audits, and asset lifecycle management.
Strategic Portfolio Management (SPM)
• Implement demand, project, portfolio, resource, agile, and financial management capabilities.
• Create executive dashboards and reporting solutions.
IT Service Management (ITSM)
• Architect Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog capabilities.
• Align solutions with ITIL best practices.
Human Resources Service Delivery (HRSD)
• Implement HR case management, employee lifecycle events, and self-service experiences.
• Ensure compliance with privacy and security requirements.
Leadership
• Mentor developers and administrators.
• Partner with stakeholders to translate business requirements into solutions.
Requirements
Required Qualifications
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 8+ years of ServiceNow platform development experience.
• 5+ years of ServiceNow solution architecture experience.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Proven delivery of enterprise-scale ServiceNow implementations.
• Strong expertise in HAM, SAM, SPM, ITSM, HRSD, CMDB, Discovery, and CSDM.
Preferred Qualifications & Certifications
• Advanced experience with JavaScript and core ServiceNow development tooling, including Glide API, Script Includes, Business Rules, Flow Designer, and Integration Hub.
• Experience managing stakeholders and communicating technical solutions to business or executive audiences.
• ServiceNow Certified Technical Architect (CTA).
• CIS-ITSM, CIS-HAM, CIS-SAM, CIS-SPM, or CIS-HRSD certification.
• ITIL 4 or ITIL 5 certification.
• Experience with Agile and Scrum methodologies.
Benefits
• Employee Bonus Programs
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Basic Life, Voluntary Life, and AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Time Off
• Paid Parental Leave
• Training and Professional Development
• Remote Work Opportunities
• Wellness Resources
Originally posted on Himalayas