Description review
Dutch Gaming Support - Suriname
Kulture Talent · Mauritius, Suriname · back to the listing
HR standards
62/100
needs work
Title ↔ description
83/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
DUTCH/
ENGLISH GAMING SUPPORT AGENT - REMOTE SURINAM1
As a Gaming Support Agent, your job will be to handle customer support issues for a specific assigned game studio. You will be helping players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
Requirements:
• Native/Fluent Dutch speaker
• English speaking fluent level
• Knowledge about gaming or anything related to video games
• Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop
• Being a fast learner, take initiative and excel at troubleshooting
• Having a dedicated quiet workspace located within your residence
• Be based in Surinam
• Experience in a Customer service environment is a plus.
Originally posted on Himalayas
As a Gaming Support Agent, your job will be to handle customer support issues for a specific assigned game studio. You will be helping players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
Requirements:
• Native/Fluent Dutch speaker
• English speaking fluent level
• Knowledge about gaming or anything related to video games
• Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop
• Being a fast learner, take initiative and excel at troubleshooting
• Having a dedicated quiet workspace located within your residence
• Be based in Surinam
• Experience in a Customer service environment is a plus.
Originally posted on Himalayas