Description review
Practice Support Associate
Finni Health · US Remote · back to the listing
HR standards
80/100
solid
Title ↔ description
65/100
needs work
Reads as
Customer Support
90% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
- Customer Success Associate Aqua
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The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Finni Health:
Finni Health is revolutionizing autism care through innovative technology. We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.
As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position.
Working Hours
This role is full-time with working hours from 11:00 AM to 8:00 PM Eastern Time (ET).
What You'll Do
• Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
• Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
• Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
• Take the lead in developing and updating our internal knowledge base to empower users.
• Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.
What We’re Looking For
• 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
• Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
• Clear, professional communicator across channels like email, Slack, and Google Meet.
• Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
• Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
Benefits
• Health insurance
• Paid Time Off (PTO)
• 401k plan
Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!
Finni Health is revolutionizing autism care through innovative technology. We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.
As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position.
Working Hours
This role is full-time with working hours from 11:00 AM to 8:00 PM Eastern Time (ET).
What You'll Do
• Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
• Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
• Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
• Take the lead in developing and updating our internal knowledge base to empower users.
• Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.
What We’re Looking For
• 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
• Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
• Clear, professional communicator across channels like email, Slack, and Google Meet.
• Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
• Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
Benefits
• Health insurance
• Paid Time Off (PTO)
• 401k plan
Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!