Description review
Operations Specialist
Armstrong Transport Group · Remote · back to the listing
HR standards
66/100
needs work
Title ↔ description
47/100
poor
Reads as
Customer Support
81% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Operations Specialist
Remote
Description
Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, and Schaumburg, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.
Responsibilities:
• Build loads in our Transportation Management System (TMS)
• Work with the capacity team and other departments
• Communicate directly with customers and provide resolutions as needed
• Provide quotes to customers as needed
• Track and trace pick-ups and deliveries via phone, e-mail or online
• Enter order information into logistics software and update order status
• Provide proofs of delivery (PODs) to customers when required
Requirements:
• Proficiency in professional oral and written communication
• Minimum of a high school diploma
• Demonstrated success in the ability to work under pressure and multi-task effectively
• Ability to work without immediate supervision
• Ability to follow a 100% in-person on-site work model
ATG offers medical, dental, vision, flexible spending, and HSA benefits on the first of the month following the date of hire. Additional benefits include PTO, short- and long-term disability, and 401(k) with up to a 3.5% match.
Armstrong Transport Group, LLC is an equal opportunity employer. We do not discriminate in any aspect of employment based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Remote
Description
Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, and Schaumburg, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.
Responsibilities:
• Build loads in our Transportation Management System (TMS)
• Work with the capacity team and other departments
• Communicate directly with customers and provide resolutions as needed
• Provide quotes to customers as needed
• Track and trace pick-ups and deliveries via phone, e-mail or online
• Enter order information into logistics software and update order status
• Provide proofs of delivery (PODs) to customers when required
Requirements:
• Proficiency in professional oral and written communication
• Minimum of a high school diploma
• Demonstrated success in the ability to work under pressure and multi-task effectively
• Ability to work without immediate supervision
• Ability to follow a 100% in-person on-site work model
ATG offers medical, dental, vision, flexible spending, and HSA benefits on the first of the month following the date of hire. Additional benefits include PTO, short- and long-term disability, and 401(k) with up to a 3.5% match.
Armstrong Transport Group, LLC is an equal opportunity employer. We do not discriminate in any aspect of employment based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.