Description review
Site Reliability Engineer I
Backblaze · Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico · back to the listing
HR standards
67/100
needs work
Title ↔ description
91/100
strong
Reads as
Site Reliability Engineer
94% confident
What this role officially is
ICT system administrator — ESCO, the EU occupation classification
ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.
Also known as: enterprise administrator, IT system administrator, ICT systems administrator, ICT sysadmins, IT systems administrator, ICT sysadmin
How others title the same work
Large employers
- Senior Site Reliability / Gitops Engineer Canonical
- Senior Site Reliability / Gitops Engineer Canonical Ltd.
- Senior Site Reliability Engineer Canonical Ltd.
- Site Reliability / Gitops Engineer Canonical Ltd.
- Site Reliability Engineer Canonical Ltd.
Startups
- Senior Software Engineer, Product Infrastructure Atlas
- Site Reliability Engineer Beam
What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud—managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
What You’ll Do
• First Line of Defense: Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
• Incident Management: Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses.
• Monitoring & Alerting: Monitor and respond to Zabbix, Grafana and Opensearch alerts—taking direct remediation steps or managing seamless escalations.
• Infrastructure & Pod Health: Ensure the health and reliability of storage pods across all sites (defining and refining monitoring alert definitions and completing daily tasks relating to hardware replacement diagnosis, system troubleshooting and executing needed configuration changes via Ansible and a Git repository framework).
• Data Center Tech Support: Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks.
• Migrations & Provisioning: Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods.
Code Deployments: Use Jenkins to deploy code updates across all our environments.
• Network & Operations: Identify and escalate network anomalies, document network IP assignments for upcoming deployments, and track server farm releases/updates.
• Automation & Process: Identify opportunities to automate daily operational tasks and document workflow procedures.
• On-Call & Flexibility: Participate in an on-call rotation shift, with flexibility to work outside standard business hours (including weekends, evenings, or holidays) as operational needs arise.
The Right Fit
• Experience: 2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
• Technical Fundamentals: Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications.
• Problem Solving & Automation: Analytical mindset with a drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks.
• Communication: Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders.
Diversity, Equity, & Inclusion
Even if you don’t meet 100% of the qualifications listed above, we still encourage you to apply! Learning, developing, and growing are key parts of our culture.
At Backblaze, diversity, equity, and inclusion are core to our values. We are committed to fostering a workplace where all employees feel a sense of belonging regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Backblaze is an Equal Opportunity Employer (EOE) and participates in E-Verify.
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud—managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
What You’ll Do
• First Line of Defense: Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
• Incident Management: Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses.
• Monitoring & Alerting: Monitor and respond to Zabbix, Grafana and Opensearch alerts—taking direct remediation steps or managing seamless escalations.
• Infrastructure & Pod Health: Ensure the health and reliability of storage pods across all sites (defining and refining monitoring alert definitions and completing daily tasks relating to hardware replacement diagnosis, system troubleshooting and executing needed configuration changes via Ansible and a Git repository framework).
• Data Center Tech Support: Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks.
• Migrations & Provisioning: Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods.
Code Deployments: Use Jenkins to deploy code updates across all our environments.
• Network & Operations: Identify and escalate network anomalies, document network IP assignments for upcoming deployments, and track server farm releases/updates.
• Automation & Process: Identify opportunities to automate daily operational tasks and document workflow procedures.
• On-Call & Flexibility: Participate in an on-call rotation shift, with flexibility to work outside standard business hours (including weekends, evenings, or holidays) as operational needs arise.
The Right Fit
• Experience: 2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
• Technical Fundamentals: Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications.
• Problem Solving & Automation: Analytical mindset with a drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks.
• Communication: Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders.
Diversity, Equity, & Inclusion
Even if you don’t meet 100% of the qualifications listed above, we still encourage you to apply! Learning, developing, and growing are key parts of our culture.
At Backblaze, diversity, equity, and inclusion are core to our values. We are committed to fostering a workplace where all employees feel a sense of belonging regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Backblaze is an Equal Opportunity Employer (EOE) and participates in E-Verify.