Description review
Customer Success Engineer
Strac · Remote · back to the listing
HR standards
86/100
strong
Title ↔ description
58/100
needs work
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Strac
Strac is data security for the AI era. We stop sensitive data (PII, PHI, secrets, confidential files) from leaking through the tools employees actually use: AI tools like Claude, ChatGPT and Copilot, MCP servers and AI agents, Slack, Google Workspace, Microsoft 365, browsers and endpoints. One platform for DLP and DSPM across AI, MCP, SaaS, endpoint and browser, with real remediation (redact, revoke, delete, block) instead of another dashboard.
Five years in, we're Y Combinator-backed and in production at 75+ mid-market and enterprise customers including companies like Databricks, UiPath and Crypto.com. We're an Anthropic partner integrating with the Claude Compliance API, and a Slack, Notion, Zendesk and Intercom partner. The founder is an ex-Amazon Principal Engineer who built Amazon's payment security infrastructure.
The role
You'll own the customer from signed contract onward: onboarding, integration setup, policy tuning, support, renewals and expansion for security and IT teams at 75+ mid-market and enterprise companies. Today that work is shared across the CEO and the engineering team; you'll run it as a function, with the engineers behind you for anything deep. You'll work directly with the CEO and the engineering team every day.
What you'll do:
• Onboard new customers: connect Slack, Google Workspace, M365, Zendesk, AI tools, endpoints and browsers, set up DLP/DSPM policies, and get them to value fast
• Own the customer Slack channels: triage questions, reproduce issues, debug integrations, and hand the engineering team a clean ticket (not a vague complaint)
• Run renewals and find expansion: more seats, more connectors, endpoint and browser DLP, AI data security
• Build the playbooks and automation (AI agents, docs, health scores) that scale customer success as the customer base grows
• Turn customer pain into product input the engineers can act on
Who we're looking for
• 3+ years in a customer-facing post-sales role (customer success, technical account management, solutions engineering) at a B2B SaaS company. Former startup founder or founding team member strongly preferred.
• Technical: you can read API docs, debug an OAuth or SSO integration, understand how DLP policies and detectors work, and talk credibly to a security engineer. Having worked at a security, DLP, DSPM or compliance company is a strong plus
• Extreme ownership. You don't escalate problems; you solve them and then build the system so they don't recur
• Commercially minded: comfortable owning renewals and expansion numbers, not just NPS
• Clear writer, fast mover, uses AI tools aggressively for support, docs and ops
Compensation
$100K–$140K base plus variable on renewals and expansion, plus equity. Remote in the US.
Process
One 30-minute call with the CEO, one working session on a real customer scenario, references, offer. We move in days, not weeks.
Strac is data security for the AI era. We stop sensitive data (PII, PHI, secrets, confidential files) from leaking through the tools employees actually use: AI tools like Claude, ChatGPT and Copilot, MCP servers and AI agents, Slack, Google Workspace, Microsoft 365, browsers and endpoints. One platform for DLP and DSPM across AI, MCP, SaaS, endpoint and browser, with real remediation (redact, revoke, delete, block) instead of another dashboard.
Five years in, we're Y Combinator-backed and in production at 75+ mid-market and enterprise customers including companies like Databricks, UiPath and Crypto.com. We're an Anthropic partner integrating with the Claude Compliance API, and a Slack, Notion, Zendesk and Intercom partner. The founder is an ex-Amazon Principal Engineer who built Amazon's payment security infrastructure.
The role
You'll own the customer from signed contract onward: onboarding, integration setup, policy tuning, support, renewals and expansion for security and IT teams at 75+ mid-market and enterprise companies. Today that work is shared across the CEO and the engineering team; you'll run it as a function, with the engineers behind you for anything deep. You'll work directly with the CEO and the engineering team every day.
What you'll do:
• Onboard new customers: connect Slack, Google Workspace, M365, Zendesk, AI tools, endpoints and browsers, set up DLP/DSPM policies, and get them to value fast
• Own the customer Slack channels: triage questions, reproduce issues, debug integrations, and hand the engineering team a clean ticket (not a vague complaint)
• Run renewals and find expansion: more seats, more connectors, endpoint and browser DLP, AI data security
• Build the playbooks and automation (AI agents, docs, health scores) that scale customer success as the customer base grows
• Turn customer pain into product input the engineers can act on
Who we're looking for
• 3+ years in a customer-facing post-sales role (customer success, technical account management, solutions engineering) at a B2B SaaS company. Former startup founder or founding team member strongly preferred.
• Technical: you can read API docs, debug an OAuth or SSO integration, understand how DLP policies and detectors work, and talk credibly to a security engineer. Having worked at a security, DLP, DSPM or compliance company is a strong plus
• Extreme ownership. You don't escalate problems; you solve them and then build the system so they don't recur
• Commercially minded: comfortable owning renewals and expansion numbers, not just NPS
• Clear writer, fast mover, uses AI tools aggressively for support, docs and ops
Compensation
$100K–$140K base plus variable on renewals and expansion, plus equity. Remote in the US.
Process
One 30-minute call with the CEO, one working session on a real customer scenario, references, offer. We move in days, not weeks.