Description review
Customer Support NL/ENG - Working Student
Moss · Remote - Berlin · back to the listing
HR standards
71/100
solid
Title ↔ description
94/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.
As a Working Student in Customer Support, you will be the first point of contact for Dutch and English-speaking customers, helping them get the most out of Moss via live chat, email and phone. It is a hands-on role where you build real support experience in a fintech product.
You will report to the Team Lead Customer Support and work directly with the Berlin support team. What you learn from customers feeds back into how the team works, so your input shapes the support experience. The role comes with the potential for a permanent position.
Your responsibilities
• Respond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly
• Own customer queries from first contact through to resolution
• Work directly with the Berlin support team to troubleshoot complex account issues
• Guide new corporate users through the web and mobile app, pointing them to self-service resources and documentation
• Share customer feedback with the team and contribute to improving internal support processes
About you
• Initial experience in customer support, client services, or another user-facing role
• Business-fluent English (C1/C2) and Dutch (native or C1+)
• Experience in fintech, SaaS or banking is a plus
• Interested in a long-term path at Moss
In addition, here are the skills and attributes we are looking for:
• Solves customer problems efficiently and with empathy
• Adapts tone to different customer personalities and stays calm in stressful conversations
• Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly
• Writes and speaks clearly, in both Dutch and English
• Reliable and comfortable working as part of an onsite team
About Moss
Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.
Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.
We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:
• Top-of-market compensation package, including equity.
• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.
Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.
As a Working Student in Customer Support, you will be the first point of contact for Dutch and English-speaking customers, helping them get the most out of Moss via live chat, email and phone. It is a hands-on role where you build real support experience in a fintech product.
You will report to the Team Lead Customer Support and work directly with the Berlin support team. What you learn from customers feeds back into how the team works, so your input shapes the support experience. The role comes with the potential for a permanent position.
Your responsibilities
• Respond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly
• Own customer queries from first contact through to resolution
• Work directly with the Berlin support team to troubleshoot complex account issues
• Guide new corporate users through the web and mobile app, pointing them to self-service resources and documentation
• Share customer feedback with the team and contribute to improving internal support processes
About you
• Initial experience in customer support, client services, or another user-facing role
• Business-fluent English (C1/C2) and Dutch (native or C1+)
• Experience in fintech, SaaS or banking is a plus
• Interested in a long-term path at Moss
In addition, here are the skills and attributes we are looking for:
• Solves customer problems efficiently and with empathy
• Adapts tone to different customer personalities and stays calm in stressful conversations
• Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly
• Writes and speaks clearly, in both Dutch and English
• Reliable and comfortable working as part of an onsite team
About Moss
Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.
Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.
We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:
• Top-of-market compensation package, including equity.
• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.