Description review
Call Center Interviewer
Decision Information Resources · United States · back to the listing
HR standards
69/100
needs work
Title ↔ description
94/100
strong
Reads as
Unclear
no confident match
What the listing never says
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Position Summary
The ideal candidate has previous telephone interviewing experience and can work within acceptable error ranges to collect accurate, consistent, and reliable data following project specific training instructions. Experience in the survey research industry is preferred. The call center interviewer is responsible for conducting phone interviews with respondents, asking questions in a polite, professional manner and recording their answers accurately.
Primary Responsibilities
• Conduct telephone interviews with respondents to collect datafor research studies.
• Record answers accurately and efficiently using data collection system.
• Speak clearly and concisely to ensure respondents understand the questions.
• Handle questions and objections.
REQUIREMENTS
• High school diploma or equivalent; additional education or certifications in communication or research is a plus
• Minimum one year call center interviewing experience.
• Intermediate PC proficiency.
• Strong people skills, ability to communicate professionally with a variety of respondents nationwide.
• Strong work ethic- punctual, dependable.
• Able to handle special projects as needed.
Key Competencies
• Excellent verbal communication and reading skills, clear enunciation, good vocabulary and a clear, friendly telephone demeanor.
• Strong attention to detail to accurately to capture responses.
• Able to handle confidential information responsibly.
Typical Physical Demands and Working Conditions
• Requires sitting, standing, and bending and a normal range of hearing and vision.
Originally posted on Himalayas
The ideal candidate has previous telephone interviewing experience and can work within acceptable error ranges to collect accurate, consistent, and reliable data following project specific training instructions. Experience in the survey research industry is preferred. The call center interviewer is responsible for conducting phone interviews with respondents, asking questions in a polite, professional manner and recording their answers accurately.
Primary Responsibilities
• Conduct telephone interviews with respondents to collect datafor research studies.
• Record answers accurately and efficiently using data collection system.
• Speak clearly and concisely to ensure respondents understand the questions.
• Handle questions and objections.
REQUIREMENTS
• High school diploma or equivalent; additional education or certifications in communication or research is a plus
• Minimum one year call center interviewing experience.
• Intermediate PC proficiency.
• Strong people skills, ability to communicate professionally with a variety of respondents nationwide.
• Strong work ethic- punctual, dependable.
• Able to handle special projects as needed.
Key Competencies
• Excellent verbal communication and reading skills, clear enunciation, good vocabulary and a clear, friendly telephone demeanor.
• Strong attention to detail to accurately to capture responses.
• Able to handle confidential information responsibly.
Typical Physical Demands and Working Conditions
• Requires sitting, standing, and bending and a normal range of hearing and vision.
Originally posted on Himalayas