Description review
Remote Customer Operations Coordinator (SAP Implementation )
Global Channel Management, Inc. · United States · back to the listing
HR standards
59/100
needs work
Title ↔ description
66/100
needs work
Reads as
Business Analyst
97% confident
What this role officially is
ICT business analyst — ESCO, the EU occupation classification
ICT business analysts are in charge of analysing and designing an organisation's processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.
Also known as: ICT business analysts, business process specialist, IT business analyst
How others title the same work
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- Strategic Projects Associate Corgi Insurance
What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Customer Operations Coordinator for a fast-growing beauty and personal care brand that's moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You'll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support.
What you'll do:
• Document current order-to-cash processes and help review the new SAP workflows
• Take part in SAP design workshops and capture requirements, questions and action items
• Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
• Log and track defects through to resolution and retesting
• Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
• Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
• Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
• Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids
Required:
• 2–4 years in customer operations, order management, supply chain or ERP support
• Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
• Intermediate to advanced Excel
• Strong documentation, follow-up and problem-solving skills
Preferred:
• SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation
•
Microsoft Dynamics 365 Business Central, which is highly desirable
• Testing experience: test scripts, user acceptance testing, defect tracking
• EDI and 3PL/warehouse system experience
• CPG, beauty or personal care, or retail experience with big-box retailer compliance
Originally posted on Himalayas
What you'll do:
• Document current order-to-cash processes and help review the new SAP workflows
• Take part in SAP design workshops and capture requirements, questions and action items
• Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
• Log and track defects through to resolution and retesting
• Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
• Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
• Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
• Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids
Required:
• 2–4 years in customer operations, order management, supply chain or ERP support
• Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
• Intermediate to advanced Excel
• Strong documentation, follow-up and problem-solving skills
Preferred:
• SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation
•
Microsoft Dynamics 365 Business Central, which is highly desirable
• Testing experience: test scripts, user acceptance testing, defect tracking
• EDI and 3PL/warehouse system experience
• CPG, beauty or personal care, or retail experience with big-box retailer compliance
Originally posted on Himalayas