Description review
Bilingual (Finnish-English) Customer Support
strikingly · Estonia · back to the listing
HR standards
51/100
needs work
Title ↔ description
90/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are looking for full-time bilingual Finnish customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
This is a permanent remote, so you can work from anywhere!
Roles:
• support and understand our users' demands
• assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
• answer questions about getting student discounts
• make our users' page look great
• e-commerce and form solutions
• translation tasks and product testing
We're looking for someone who:
• loves making customers happy!
• has great Finnish (native level) and English communication skills, both written and oral
• has customer support experience in a fast-paced environment
• knows how to deal with difficult customers/clients
• has good analytical and problem-solving skills
• has good accurate records keeping
• is a good team player
• is able to prioritize and multitask
• can work with minimal supervision
• can work during holidays and the weekends
• can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection
Knowledge of Domains, SEO, and Analytics is a plus!
What we offer:
• Convenience in working from home
• Fun and collaborative international working environment
• Opportunities for career advancement
• Training and growth opportunities
• Paid leave with tenure of one(1) year and above
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
Originally posted on Himalayas
This is a permanent remote, so you can work from anywhere!
Roles:
• support and understand our users' demands
• assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
• answer questions about getting student discounts
• make our users' page look great
• e-commerce and form solutions
• translation tasks and product testing
We're looking for someone who:
• loves making customers happy!
• has great Finnish (native level) and English communication skills, both written and oral
• has customer support experience in a fast-paced environment
• knows how to deal with difficult customers/clients
• has good analytical and problem-solving skills
• has good accurate records keeping
• is a good team player
• is able to prioritize and multitask
• can work with minimal supervision
• can work during holidays and the weekends
• can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection
Knowledge of Domains, SEO, and Analytics is a plus!
What we offer:
• Convenience in working from home
• Fun and collaborative international working environment
• Opportunities for career advancement
• Training and growth opportunities
• Paid leave with tenure of one(1) year and above
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
Originally posted on Himalayas