Description review
Risk&AI Manager
Feedzai · Anywhere in the World · back to the listing
HR standards
69/100
needs work
Title ↔ description
58/100
needs work
Reads as
Customer Success Manager
91% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Headquarters: Colombia Remote
At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.
Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
You:
We are looking for a highly motivated and technically strong leader to join our Customer Success organization as a Risk & AI Manager. You will lead a cross-functional team of Risk Consultants, Data Scientists, and Business Analysts who work side-by-side with some of the world’s largest financial institutions and merchants to help them fight fraud and unlock the full value of Feedzai’s platform.
Your team’s mission is to ensure clients extract measurable value from Feedzai by delivering optimized fraud strategies, machine learning models, business-aligned risk logic, and data insights. You will manage a portfolio of high-impact client projects, lead technical and strategic decision-making, and grow a team of domain experts and problem solvers who understand both the product and the business.
Your Day to Day:
• Lead a distributed team of Risk Consultants, Data Scientists, and Business Analysts across multiple client engagements (typically 6–8 active projects);
• Ensure the delivery of fraud detection strategies, rules, models, and analysis that meet client goals and align with Feedzai's best practices;
• Translate complex business objectives into data-driven solutions and clear technical action plans;
• Guide the integration and validation of Feedzai’s real-time and batch analytics into client environments;
• Support your team in identifying misfit cases, scoping performance improvements, and proactively recommending enhancements;
• Collaborate with Engineering, Product, and Delivery to align on scope feasibility, performance requirements, and long-term strategy;
• Mentor your team, manage performance reviews, and support professional development through feedback, coaching, and career planning;
• Stay current with fraud patterns, machine learning best practices, and how they apply in real-world financial systems.
You Have and Know-How:
• MSc or PhD in Computer Science, Engineering, Applied Math, Physics, Statistics, or another technical/quantitative discipline;
• Strong background in data science, fraud detection, or real-time decision systems;
• Hands-on experience with machine learning, data analysis, and scripting languages such as Python or R;
• Familiarity with big data platforms such as Spark, Hadoop, or cloud-native data pipelines;
• Experience managing technical teams in cross-functional delivery environments;
• Ability to navigate ambiguity, translate between technical and business needs, and prioritize effectively under pressure;
• Excellent communication and storytelling skills — able to work with both client SMEs and Feedzai's internal stakeholders;
• Experience in financial crime prevention (fraud, AML, risk strategy) is highly valued;
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
#LI-Remote #LI-BX1
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Life at Feedzai Instagram
Feedzai Culture
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
To apply: https://weworkremotely.com/remote-jobs/feedzai-risk-ai-manager
At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.
Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
You:
We are looking for a highly motivated and technically strong leader to join our Customer Success organization as a Risk & AI Manager. You will lead a cross-functional team of Risk Consultants, Data Scientists, and Business Analysts who work side-by-side with some of the world’s largest financial institutions and merchants to help them fight fraud and unlock the full value of Feedzai’s platform.
Your team’s mission is to ensure clients extract measurable value from Feedzai by delivering optimized fraud strategies, machine learning models, business-aligned risk logic, and data insights. You will manage a portfolio of high-impact client projects, lead technical and strategic decision-making, and grow a team of domain experts and problem solvers who understand both the product and the business.
Your Day to Day:
• Lead a distributed team of Risk Consultants, Data Scientists, and Business Analysts across multiple client engagements (typically 6–8 active projects);
• Ensure the delivery of fraud detection strategies, rules, models, and analysis that meet client goals and align with Feedzai's best practices;
• Translate complex business objectives into data-driven solutions and clear technical action plans;
• Guide the integration and validation of Feedzai’s real-time and batch analytics into client environments;
• Support your team in identifying misfit cases, scoping performance improvements, and proactively recommending enhancements;
• Collaborate with Engineering, Product, and Delivery to align on scope feasibility, performance requirements, and long-term strategy;
• Mentor your team, manage performance reviews, and support professional development through feedback, coaching, and career planning;
• Stay current with fraud patterns, machine learning best practices, and how they apply in real-world financial systems.
You Have and Know-How:
• MSc or PhD in Computer Science, Engineering, Applied Math, Physics, Statistics, or another technical/quantitative discipline;
• Strong background in data science, fraud detection, or real-time decision systems;
• Hands-on experience with machine learning, data analysis, and scripting languages such as Python or R;
• Familiarity with big data platforms such as Spark, Hadoop, or cloud-native data pipelines;
• Experience managing technical teams in cross-functional delivery environments;
• Ability to navigate ambiguity, translate between technical and business needs, and prioritize effectively under pressure;
• Excellent communication and storytelling skills — able to work with both client SMEs and Feedzai's internal stakeholders;
• Experience in financial crime prevention (fraud, AML, risk strategy) is highly valued;
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
#LI-Remote #LI-BX1
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Life at Feedzai Instagram
Feedzai Culture
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
To apply: https://weworkremotely.com/remote-jobs/feedzai-risk-ai-manager