Description review
Manager, Launch and Growth Operations
Thumbtack · Remote, United States · back to the listing
HR standards
65/100
needs work
Title ↔ description
60/100
needs work
Reads as
Operations Manager
99% confident
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
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- Operations Manager, Bermuda Coinbase
- Operations Senior Associate Coinbase
- Associate Manager, Strategy and Operations, Fraud DoorDash
- Shift Lead - Crestwood DoorDash
Startups
- Collection Team Leader Cityfurnish
- Revenue Operations Lead - Post Sales Abacum
- Customer Operations Analyst BlueCargo
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- Strategy & Operations Lead Broccoli AI
What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Commercial Strategy Team
The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.
About the role
As the Manager, Partner Operations, you will lead a portfolio of strategic programs that help grow and scale Thumbtack’s partnerships business. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines while working across the organization to turn high-potential opportunities into durable business capabilities.
You will operate at the intersection of strategy, program leadership, and operations. Your work may include building and scaling new growth programs, developing go-to-market strategies, improving business performance and economics, strengthening partner-facing capabilities, and evolving the systems and processes that support our partnerships. Initial priorities will include scaling Call Center and advancing our Partner Operations foundation, but your portfolio will evolve alongside the needs of the business.
This is a high-impact player-coach role for a versatile operator who can set direction, lead complex execution, and deliver measurable outcomes. You will bring structure to ambiguous opportunities, move fluidly between strategy and execution, and align teams across functions to take programs from concept through launch and scale.
What you’ll do
• Lead a portfolio of strategic programs: Lead and own high-impact initiatives that accelerate the growth and scalability of Thumbtack’s partnerships business.
• Build and scale new business capabilities: Take emerging opportunities from concept through launch and scale, establishing the operating processes, systems, and cross-functional model required for reliable execution.
• Own measurable business outcomes: Define success measures, monitor performance, identify limiting factors, and make clear recommendations that improve growth, efficiency, operational performance, and program economics.
• Lead complex programs end to end: Serve as the central hub across Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners to translate strategy into coordinated execution.
• Shape strategy through analytical insight: Use data, customer and partner insights, and structured problem-solving to evaluate opportunities, make tradeoffs, and influence investment decisions.
• Strengthen the Partner Operations foundation: Improve the tools, systems, processes, and operating models that enable partnerships to launch and scale reliably.
• Lead a globally distributed team: Set a clear vision and priorities while managing and developing a team across the U.S. and the Philippines to become increasingly independent owners.
In order to be successful, you must bring
• 5+ years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related field.
• 2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
• Experience translating ambiguous business opportunities into clear strategies, operating plans, and measurable results.
• A track record of leading complex initiatives from concept through execution, including stepping toward problems and taking accountability when results fall short.
• Strong business judgment and analytical rigor, with the ability to assess performance, understand economics, evaluate tradeoffs, and determine where to invest.
• Clear, influential communication skills, with the ability to create a compelling vision, distill complexity, align diverse stakeholders, and influence without authority.
• An owner mentality, strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.
Expected salary ranges
• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $148,800.00 - $192,500.00.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $134,300.00 - $173,800.00.
• For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $126,700.00 - $163,900.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Commercial Strategy Team
The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.
About the role
As the Manager, Partner Operations, you will lead a portfolio of strategic programs that help grow and scale Thumbtack’s partnerships business. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines while working across the organization to turn high-potential opportunities into durable business capabilities.
You will operate at the intersection of strategy, program leadership, and operations. Your work may include building and scaling new growth programs, developing go-to-market strategies, improving business performance and economics, strengthening partner-facing capabilities, and evolving the systems and processes that support our partnerships. Initial priorities will include scaling Call Center and advancing our Partner Operations foundation, but your portfolio will evolve alongside the needs of the business.
This is a high-impact player-coach role for a versatile operator who can set direction, lead complex execution, and deliver measurable outcomes. You will bring structure to ambiguous opportunities, move fluidly between strategy and execution, and align teams across functions to take programs from concept through launch and scale.
What you’ll do
• Lead a portfolio of strategic programs: Lead and own high-impact initiatives that accelerate the growth and scalability of Thumbtack’s partnerships business.
• Build and scale new business capabilities: Take emerging opportunities from concept through launch and scale, establishing the operating processes, systems, and cross-functional model required for reliable execution.
• Own measurable business outcomes: Define success measures, monitor performance, identify limiting factors, and make clear recommendations that improve growth, efficiency, operational performance, and program economics.
• Lead complex programs end to end: Serve as the central hub across Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners to translate strategy into coordinated execution.
• Shape strategy through analytical insight: Use data, customer and partner insights, and structured problem-solving to evaluate opportunities, make tradeoffs, and influence investment decisions.
• Strengthen the Partner Operations foundation: Improve the tools, systems, processes, and operating models that enable partnerships to launch and scale reliably.
• Lead a globally distributed team: Set a clear vision and priorities while managing and developing a team across the U.S. and the Philippines to become increasingly independent owners.
In order to be successful, you must bring
• 5+ years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related field.
• 2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
• Experience translating ambiguous business opportunities into clear strategies, operating plans, and measurable results.
• A track record of leading complex initiatives from concept through execution, including stepping toward problems and taking accountability when results fall short.
• Strong business judgment and analytical rigor, with the ability to assess performance, understand economics, evaluate tradeoffs, and determine where to invest.
• Clear, influential communication skills, with the ability to create a compelling vision, distill complexity, align diverse stakeholders, and influence without authority.
• An owner mentality, strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.
Expected salary ranges
• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $148,800.00 - $192,500.00.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $134,300.00 - $173,800.00.
• For candidates living in all other US locations, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $126,700.00 - $163,900.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.