Description review
Senior Client Success Specialist - Resident Program
Alliant Insurance Services, Inc. · United States · back to the listing
HR standards
58/100
needs work
Title ↔ description
67/100
needs work
Reads as
Customer Success Manager
94% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
SUMMARY The Sr Client Success Specialist is responsible for providing expert program guidance to clients and tenants. ESSENTIAL DUTIES AND RESPONSIBILITIES Reviews residents' third party insurance policies to determine compliance with client's requirements for opting out of damage waiver program. Connects with clients on penetration decreases. Implements new properties for existing clients. Provides client and resident facing customer service. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree or equivalent experience Two (2) or more years relevant experience
SKILLS
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Excellent verbal and written communication skills Excellent problem solving and time management skills Excellent planning, organizational and prioritization skills Excellent interpersonal and customer service skills Ability to work within a team and to foster teamwork
Originally posted on Himalayas
SKILLS
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Excellent verbal and written communication skills Excellent problem solving and time management skills Excellent planning, organizational and prioritization skills Excellent interpersonal and customer service skills Ability to work within a team and to foster teamwork
Originally posted on Himalayas