Senior Customer Success Manager

Your mission

As a Senior Customer Success Manager at Boardwise, you will act as a trusted advisor to some of our largest enterprise customers, including leading German corporations and DAX-listed companies.
Your role goes beyond traditional Customer Success. You combine strategic account ownership with consulting, change management, and executive stakeholder management. You will guide customers through implementation, adoption, and organisational change, while advising Board Offices, Executive Assistants, Governance teams, and C-level stakeholders on how to improve collaboration, meeting processes, and decision-making.
You should feel confident leading customer meetings independently, facilitating workshops on-site, and representing Boardwise in highly professional corporate environments.

Your responsibilities:

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
• Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT
• Lead consulting, implementation, and change projects with complex stakeholder structures
• Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions
• Advise customers on governance, meeting preparation, collaboration, and decision-making processes
• Identify organisational challenges and translate them into clear recommendations and actionable next steps
• Build strong, long-term relationships with senior stakeholders and key decision-makers
• Identify adoption risks and develop strategies to increase usage, engagement, and customer value
• Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership
• Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials

Your profile

• Based in Germany
• Fluent German at C1/C2 level and strong English communication skills
• Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation
• Strong background in consulting enterprise customers and senior or C-level stakeholders
• Experience working with large corporations and complex organisational structures
• Strong understanding of corporate decision-making processes and organisational hierarchies
• Confidence in independently leading workshops, consulting sessions, and executive-level meetings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly understand complex organisations and translate challenges into clear solutions
• Highly reliable, structured, proactive, and hands-on
• Strong personal presence, charisma, and confidence when interacting with senior stakeholders
• Willingness to travel occasionally and meet customers on-site
• Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus
• Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus

What we are looking for

You are not just a relationship manager. You are comfortable challenging customers, giving clear recommendations, and guiding senior stakeholders through complex organisational change.
You combine a consulting mindset with strong customer ownership, communicate confidently at executive level, and can independently represent Boardwise in front of some of Germany’s largest companies.

Why us?

• 100% remote work and flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent, trust-based culture with fast decision-making
• 2–3 offsites and workshops per year
• Clear development paths and a steep learning curve

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