Description review
Chief Of Staff
Hozah · Remote - East Croydon, London · back to the listing
HR standards
60/100
needs work
Title ↔ description
81/100
solid
Reads as
Unclear
no confident match
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
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Startups
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What the listing never says
- 19 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Hozah is scaling fast, and the CEO's time has become the bottleneck. We're looking for a Chief of Staff to multiply it: someone who works across every department, uses AI and clear structured thinking to find what is slowing the business down, and fixes it.
Above all, you get things over the line. In a growing business, good initiatives stall between departments, wait on decisions nobody owns and quietly lose momentum. You'll pick them up, clear the blockers, chase the decisions and drive each one to a finished, measured result, with urgency and without waiting to be asked.
This is not an executive assistant role and not a strategy-deck role. You'll own a portfolio of cross-functional initiatives and the leadership operating rhythm, and your influence will come from results and relationships, not borrowed authority.
About Us
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte's Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, we're one of the fastest scaling companies in the country.
Key Responsibilities
• Own a portfolio of cross-functional initiatives the CEO would otherwise drive personally, from diagnosis through to a finished, measured result.
• Own the problems that sit between departments: find what is slowing the business down, size it in numbers and get it fixed with the team that owns it.
• Own the leadership operating rhythm: the board pack, SLT agenda, KPI and OKR tracking, and the decision and action log.
• Own the follow-through on strategic initiatives, tracking them to completion and raising slippage early with a recovery plan.
• Own practical AI adoption across the business, building the shared workflows, tools and templates that remove manual work, and helping teams use them well.
• Own the judgement calls the CEO shouldn't have to make: what you decide, what goes to the CEO and what gets dropped, with board, investor and people-sensitive information handled discreetly.
Who we're looking for
• You've personally delivered cross-functional improvements end to end in the last two to three years, and can show the before and after in numbers, including at least one in a function you didn't run.
• You build with AI and data, not just use them. Show us something you made yourself: a Claude or GPT workflow, a script, a SQL query, a model or an automation. Tell us what it replaced and how you checked it.
• You take an ambiguous problem, break it down, question the data and come back with a recommendation, not a list of observations.
• You've got senior people to change how their teams work without managing them, and stayed on good terms.
• You've run or improved an executive cadence (board packs, leadership meetings, KPI or OKR tracking) and you make sure actions actually close.
• You know what to decide, what to escalate and what to drop, and you handle confidential information carefully.
• You read a P&L, unit economics and an operational dashboard without help, and you talk in numbers.
• You'll take on the unglamorous work, challenge with evidence and give the credit to the team that owns the result.
• You tell it straight, including what didn't work.
What We Offer
• A newly created role with direct access to the CEO and regular exposure to the Board.
• Real breadth: you'll work across every department of a fast-scaling tech business.
• The chance to shape how a whole company uses AI.
• Hybrid working: three days in our office next to East Croydon Station, two from home (and friendly office dogs).
Above all, you get things over the line. In a growing business, good initiatives stall between departments, wait on decisions nobody owns and quietly lose momentum. You'll pick them up, clear the blockers, chase the decisions and drive each one to a finished, measured result, with urgency and without waiting to be asked.
This is not an executive assistant role and not a strategy-deck role. You'll own a portfolio of cross-functional initiatives and the leadership operating rhythm, and your influence will come from results and relationships, not borrowed authority.
About Us
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte's Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, we're one of the fastest scaling companies in the country.
Key Responsibilities
• Own a portfolio of cross-functional initiatives the CEO would otherwise drive personally, from diagnosis through to a finished, measured result.
• Own the problems that sit between departments: find what is slowing the business down, size it in numbers and get it fixed with the team that owns it.
• Own the leadership operating rhythm: the board pack, SLT agenda, KPI and OKR tracking, and the decision and action log.
• Own the follow-through on strategic initiatives, tracking them to completion and raising slippage early with a recovery plan.
• Own practical AI adoption across the business, building the shared workflows, tools and templates that remove manual work, and helping teams use them well.
• Own the judgement calls the CEO shouldn't have to make: what you decide, what goes to the CEO and what gets dropped, with board, investor and people-sensitive information handled discreetly.
Who we're looking for
• You've personally delivered cross-functional improvements end to end in the last two to three years, and can show the before and after in numbers, including at least one in a function you didn't run.
• You build with AI and data, not just use them. Show us something you made yourself: a Claude or GPT workflow, a script, a SQL query, a model or an automation. Tell us what it replaced and how you checked it.
• You take an ambiguous problem, break it down, question the data and come back with a recommendation, not a list of observations.
• You've got senior people to change how their teams work without managing them, and stayed on good terms.
• You've run or improved an executive cadence (board packs, leadership meetings, KPI or OKR tracking) and you make sure actions actually close.
• You know what to decide, what to escalate and what to drop, and you handle confidential information carefully.
• You read a P&L, unit economics and an operational dashboard without help, and you talk in numbers.
• You'll take on the unglamorous work, challenge with evidence and give the credit to the team that owns the result.
• You tell it straight, including what didn't work.
What We Offer
• A newly created role with direct access to the CEO and regular exposure to the Board.
• Real breadth: you'll work across every department of a fast-scaling tech business.
• The chance to shape how a whole company uses AI.
• Hybrid working: three days in our office next to East Croydon Station, two from home (and friendly office dogs).