Description review
Conservation Support Engineer – Latin America
Nimble Gravity · LATAM (Remote) · back to the listing
HR standards
54/100
needs work
Title ↔ description
44/100
poor
Reads as
Customer Success Manager
97% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 24 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Help protected areas across Latin America turn data into conservation impact
EarthRanger is used by more than 1,000 protected areas and conservation programs worldwide, and Latin America is growing fast. National park agencies, NGOs, and community-run reserves from Argentina and Brazil to Costa Rica and Honduras rely on EarthRanger to see what is happening across their landscapes in real time: ranger patrols, wildlife tracking, sensors, and field reports brought together on one map. Setting up a site is a first step. The real work is helping a team go from having EarthRanger to relying on it every day to plan patrols, respond to incidents, and show results to the people who fund and govern their work. That is this job.
What will you do?
Help sites succeed, not just get set up
• Work with protected areas and conservation organizations across Latin America to understand their conservation goals and shape how they use EarthRanger to reach them.
• Own a set of sites in the region that were set up but never became active, and bring them into daily use. This is a first-year goal we will define with you.
• Follow up with sites after onboarding, spot where adoption has stalled, and coach teams through the next step: better patrol coverage, cleaner reporting, smarter use of alerts and analysis.
• Act as the regional voice of the user, feeding what sites need back to our product, documentation, and training teams.
Support and troubleshoot
• Be a first point of contact for user questions and field issues from the region, resolving them through our ticketing system and keeping clear records. Expect roughly half your time here at the start, shifting toward site success work as you build relationships and the region's self-serve resources grow.
• Configure and maintain EarthRanger sites: users, event types, patrol types, maps, and integrations with trackers and sensors.
• Know when a problem needs an engineer, and hand it over with the detail they need.
Train and enable
• Deliver EarthRanger training to rangers, biologists, analysts, and managers, from one-on-one coaching to multi-day workshops, in Spanish and English.
• Help build and translate training materials, help-center articles, and short videos for the region.
Support national and multi-site deployments
• Contribute to large rollouts across many protected areas: scoping, planning, data standards, and follow-through with government and NGO partners.
• Track your projects and communicate status, risks, and decisions clearly to partners and the internal team.
What we are looking for
Required
• A conservation foundation. Either hands-on work in conservation or protected areas (ranger, biologist, park or reserve staff, NGO field or program staff), or a demonstrated commitment to conservation through study, volunteering, or community projects combined with experience supporting people who use software.
• Fluent in spoken and written Spanish and English.
• A track record of helping others succeed with a tool, a process, or a program: training, support, extension work, community engagement, or teaching.
• Comfortable learning web and mobile software and explaining it to people who are not, and open to using AI tools every day for drafting, translating, troubleshooting, and learning. You do not need to be a programmer.
• A self-motivated remote professional with strong time-management skills: able to balance multiple projects simultaneously, structure their own daily schedule, meet deadlines, communicate proactively, and ask for help when needed.
• Able to travel within Latin America less than 10% of the year.
Bonus
• Portuguese.
• Hands-on experience as a user of EarthRanger or SMART. Many sites in the region are moving from SMART to EarthRanger, and knowing how patrol and monitoring data are collected in practice helps a great deal.
• Experience with GPS trackers, camera traps, or other field monitoring technology.
• GIS skills (QGIS, ArcGIS) and comfort working with spatial data.
• Experience working with government agencies or on multi-site, national-scale programs.
• Experience facilitating workshops or building training materials.
• Familiarity with data concepts such as spreadsheets, CSV exports, JSON, or APIs, used for troubleshooting rather than coding.
Why Join Nimble Gravity?
You'll help leading financial institutions and other clients adopt AI in meaningful ways. You'll work directly with clients, engineers, and AI specialists to turn emerging technology into measurable business outcomes. If you enjoy teaching, facilitating, influencing, and helping people embrace new ways of working, we'd love to talk.
Nimble Gravity is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
EarthRanger is used by more than 1,000 protected areas and conservation programs worldwide, and Latin America is growing fast. National park agencies, NGOs, and community-run reserves from Argentina and Brazil to Costa Rica and Honduras rely on EarthRanger to see what is happening across their landscapes in real time: ranger patrols, wildlife tracking, sensors, and field reports brought together on one map. Setting up a site is a first step. The real work is helping a team go from having EarthRanger to relying on it every day to plan patrols, respond to incidents, and show results to the people who fund and govern their work. That is this job.
What will you do?
Help sites succeed, not just get set up
• Work with protected areas and conservation organizations across Latin America to understand their conservation goals and shape how they use EarthRanger to reach them.
• Own a set of sites in the region that were set up but never became active, and bring them into daily use. This is a first-year goal we will define with you.
• Follow up with sites after onboarding, spot where adoption has stalled, and coach teams through the next step: better patrol coverage, cleaner reporting, smarter use of alerts and analysis.
• Act as the regional voice of the user, feeding what sites need back to our product, documentation, and training teams.
Support and troubleshoot
• Be a first point of contact for user questions and field issues from the region, resolving them through our ticketing system and keeping clear records. Expect roughly half your time here at the start, shifting toward site success work as you build relationships and the region's self-serve resources grow.
• Configure and maintain EarthRanger sites: users, event types, patrol types, maps, and integrations with trackers and sensors.
• Know when a problem needs an engineer, and hand it over with the detail they need.
Train and enable
• Deliver EarthRanger training to rangers, biologists, analysts, and managers, from one-on-one coaching to multi-day workshops, in Spanish and English.
• Help build and translate training materials, help-center articles, and short videos for the region.
Support national and multi-site deployments
• Contribute to large rollouts across many protected areas: scoping, planning, data standards, and follow-through with government and NGO partners.
• Track your projects and communicate status, risks, and decisions clearly to partners and the internal team.
What we are looking for
Required
• A conservation foundation. Either hands-on work in conservation or protected areas (ranger, biologist, park or reserve staff, NGO field or program staff), or a demonstrated commitment to conservation through study, volunteering, or community projects combined with experience supporting people who use software.
• Fluent in spoken and written Spanish and English.
• A track record of helping others succeed with a tool, a process, or a program: training, support, extension work, community engagement, or teaching.
• Comfortable learning web and mobile software and explaining it to people who are not, and open to using AI tools every day for drafting, translating, troubleshooting, and learning. You do not need to be a programmer.
• A self-motivated remote professional with strong time-management skills: able to balance multiple projects simultaneously, structure their own daily schedule, meet deadlines, communicate proactively, and ask for help when needed.
• Able to travel within Latin America less than 10% of the year.
Bonus
• Portuguese.
• Hands-on experience as a user of EarthRanger or SMART. Many sites in the region are moving from SMART to EarthRanger, and knowing how patrol and monitoring data are collected in practice helps a great deal.
• Experience with GPS trackers, camera traps, or other field monitoring technology.
• GIS skills (QGIS, ArcGIS) and comfort working with spatial data.
• Experience working with government agencies or on multi-site, national-scale programs.
• Experience facilitating workshops or building training materials.
• Familiarity with data concepts such as spreadsheets, CSV exports, JSON, or APIs, used for troubleshooting rather than coding.
Why Join Nimble Gravity?
You'll help leading financial institutions and other clients adopt AI in meaningful ways. You'll work directly with clients, engineers, and AI specialists to turn emerging technology into measurable business outcomes. If you enjoy teaching, facilitating, influencing, and helping people embrace new ways of working, we'd love to talk.
Nimble Gravity is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.