ServiceNow Solution Architect Lead

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking.  Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. Notice of E-Verify Participation: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. Right to Work Notice: If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
The Solution Architect Lead is a senior ServiceNow architect who helps enterprise clients decide how to use AI across HR and IT. You work with client leaders from the first conversation through to a design that is ready to build, and you set the architecture standards our consultants and implementation teams follow.
As AI automates more of the implementation work, clients need more help deciding what to build and how to get value from it. This role focuses on that work: shaping the right solution, proving it can work, and setting up our implementation teams to build it well.

What you will do:

• Advise client leaders. Be a trusted architecture advisor and explain technical trade-offs to senior stakeholders in business terms.
• Design end-to-end AI solutions. Shape solutions that cover the employee experience, the workflows behind it, the AI agents involved, and how they are governed, across HR and IT.
• Define the target architecture. Set the solution design, integration patterns, data architecture, security model, environment strategy, and portal architecture for major client programs.
• Design the employee experience. Architect ServiceNow Employee Center portals that help employees find services across departments through clear navigation, targeted content, search, and a single view of their tasks.
• Lead workshops and reviews. Run design workshops and architecture reviews with client leaders and our implementation teams.
• Support new business. Contribute architecture to client workshops, business cases, proofs of concept, and proposals, so what we sell is technically grounded.
• Prove feasibility. Work with our AI engineers to test design choices in proofs of concept, including integrations with client systems.
• Guide implementation. Hand off clear target architectures, and advise implementation teams during the build so it stays true to the design. Identify risks, technical debt, and non-scalable customizations early.
• Set the standard. Define platform standards for data model integrity, API integrations, portal design, and upgrade-safe extensibility. Turn them into reusable frameworks and patterns.
• Develop the team. Mentor other architects on architecture patterns, quality, and secure design.
• Stay ahead of the platform. Track ServiceNow's direction and identify what it means for clients and for our services.

Qualifications and skills:

• 9+ years of ServiceNow implementation, development, or architecture experience, including complex technical solution design.
• Proven experience as a technical lead, solution architect, or platform architect on enterprise-scale ServiceNow programs.
• Bachelor's degree in computer science, information technology, engineering, or a closely related field.
• Deep expertise in Now Platform architecture, data model design, ACL and security architecture, update strategy, and integration design.
• Experience designing across HRSD and ITSM, plus at least one of ITOM, ITAM, SPM, IRM/GRC, or App Engine.
• Hands-on experience with Employee Center design, including information architecture, widget strategy, search, security, and content strategy.
• Working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks. Experience with AI governance is a plus.
• Enough hands-on JavaScript and ServiceNow scripting to review designs and guide technical decisions.
• Ability to balance out-of-the-box capability, configuration, and custom development while preserving upgradeability and long-term platform health.
• Strong client-facing consulting experience, including workshops, architecture presentations, and work with senior stakeholders.
• Collaborative leadership style, with the ability to mentor teams and influence design choices.
• Comfortable in ambiguous enterprise transformation environments, with the judgment to simplify complex requirements into practical architecture decisions.

Certifications:

• Preferred: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Required: ServiceNow Certified System Administrator (CSA).
• Strongly desired: Certified Application Developer (CAD), and two or more Certified Implementation Specialist (CIS) certifications aligned to HRSD, ITSM, or other major product lines.

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement

Cprime is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.