Description review
Strategic Account Manager
WebEngage · Saudi Arabia · back to the listing
HR standards
39/100
poor
Title ↔ description
66/100
needs work
Reads as
Customer Success Manager
84% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 25 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.
A 10 year1 vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.
Learn more about us at
Essential Functions and Responsibilities:
• Manage top enterprise accounts and drive revenue
• Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
• Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
• Participate in and conduct Executive Business Reviews (EBRs)
• Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets
• Implement processes to improve on the quality of deliverables and reduce turnaround time
• Responsible for conflict resolution and compliance on client deliverables and revenue
• Identification of client goals and representing their interest to internal teams
• Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
• Proactively identify any risk in Enterprise accounts
• Help drive customer references and case studies, and increase speaker participation, etc.
• Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business
Ideal Candidate:
• 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
• Must Have - The candidate should be proficient in reading, writing and speaking Arabic
• Preferably a Masters degree in Business Administration
• Domain - Experience with analytics, data, databases or business intelligence preferred
• Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Excellent Communication - You know what to say and more importantly, how to say it
• Experience in Digital Marketing products will be an added advantage
Life at WebEngage:
• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
• Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
WebEngage?s=09
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
Originally posted on Himalayas
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.
A 10 year1 vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.
Learn more about us at
Essential Functions and Responsibilities:
• Manage top enterprise accounts and drive revenue
• Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
• Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
• Participate in and conduct Executive Business Reviews (EBRs)
• Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets
• Implement processes to improve on the quality of deliverables and reduce turnaround time
• Responsible for conflict resolution and compliance on client deliverables and revenue
• Identification of client goals and representing their interest to internal teams
• Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
• Proactively identify any risk in Enterprise accounts
• Help drive customer references and case studies, and increase speaker participation, etc.
• Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business
Ideal Candidate:
• 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
• Must Have - The candidate should be proficient in reading, writing and speaking Arabic
• Preferably a Masters degree in Business Administration
• Domain - Experience with analytics, data, databases or business intelligence preferred
• Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Excellent Communication - You know what to say and more importantly, how to say it
• Experience in Digital Marketing products will be an added advantage
Life at WebEngage:
• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
• Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
WebEngage?s=09
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
Originally posted on Himalayas